# Merch.com > Merch.com is the platform companies use to design, order, warehouse, and ship custom branded merchandise globally — apparel, drinkware, gifts, onboarding kits, retail collections, and event swag — with global warehousing, recipient self-serve campaigns and gift links, branded swag stores, and a REST API for integrations. We work across 18+ industries (technology, healthcare, financial services, retail, logistics, hospitality, and more) and we run end-to-end programs: original product design, manufacturing, decoration, kitting, and direct-to-recipient fulfillment. Quick references: - Industries hub: https://merch.com/industries - Personas hub (by role): https://merch.com/solutions - Use cases: https://merch.com/use-cases (catalogue below) - Platform features: https://merch.com/platform - Integrations: https://merch.com/integrations - Pricing: https://merch.com/pricing - Documentation: https://merch.com/resources - Blog: https://merch.com/blog - Case studies: https://merch.com/case-studies ## Industries > Custom branded merchandise programs built for the way each industry actually works — with industry-specific buyer language, recurring "send moments", and curated capabilities. - [Tech Company Swag & SaaS Branded Merch](https://merch.com/industries/technology): Custom swag and promotional products for tech companies. Welcome kits, remote team swag, and conference giveaways with no minimums and $0 platform fees. - [Healthcare Branded Merchandise & Hospital Staff Apparel](https://merch.com/industries/healthcare): Staff appreciation swag and promotional products for healthcare organizations. Patient welcome kits and facility branding with no minimums and fast turnaround. - [Financial Services Branded Gifts & Banking Promotional Items](https://merch.com/industries/financial-services): Premium corporate gifts and client gifting for financial services firms. Employee recognition and event giveaways with no minimums and $0 platform fees. - [Consulting Firm Swag & Professional Services Client Gifts](https://merch.com/industries/professional-services): Corporate gifts and custom swag for consulting and professional services firms. Client gifting, team gear, and event merch with no minimums. - [University Spirit Wear, Greek Life Merch & Campus Apparel](https://merch.com/industries/education): Spirit wear, swag, and promotional products for universities and schools. Alumni gifts and campus stores with no minimums and volume pricing. - [Real Estate Closing Gifts & Realtor Branded Promotional Items](https://merch.com/industries/real-estate): Closing gifts and branded promotional products for real estate professionals. Premium quality, no minimums, and fast turnaround for agents and brokerages. - [Restaurant & Food Brand Merch — Branded Drinkware Programs](https://merch.com/industries/food-beverage): Custom swag and promotional products for food and beverage brands. Staff uniforms, brand extensions, and event merch with no minimums and in-house design. - [Studio Promo Merch, Crew Swag & Branded Fan Merchandise](https://merch.com/industries/media-entertainment): Custom swag and promotional products for media and entertainment. Show merch, tour gear, and fan collections with fast turnaround and no minimums. - [Nonprofit Fundraising Merchandise & Donor Recognition Gifts](https://merch.com/industries/nonprofit): Fundraising swag and promotional products for nonprofits. Donor stores, event gear, and volunteer apparel with no minimums, $0 platform fees, and flexible runs. - [Hotel Branded Amenities, Guest Gifts & Hospitality Staff Uniforms](https://merch.com/industries/hospitality): Premium swag and promotional products for hospitality and hotels. Guest amenities, staff uniforms, and branded retail with no minimums and in-house design. - [E-commerce & DTC Brand Merch — Fan Club & VIP Customer Kits](https://merch.com/industries/retail-ecommerce): Custom swag and promotional products for retail and DTC brands. Welcome boxes, loyalty rewards, influencer kits, and branded inserts, globally fulfilled. - [Gig Worker Swag, Driver Uniforms & Logistics Crew Apparel](https://merch.com/industries/logistics-gig-economy): Driver swag and promotional products for courier onboarding, driver milestones, and merchant partner programs. Automated and built for marketplace scale. - [Automotive & Mobility Brand Merch — Dealership & Owner Loyalty Kits](https://merch.com/industries/automotive): Custom swag and promotional products for OEMs, dealers, and mobility brands. Dealer programs, vehicle delivery kits, and sponsorship activations at scale. - [Consumer App & Dating Brand Merch — Influencer & Launch Drops](https://merch.com/industries/consumer-apps): Custom swag and promotional products for consumer apps, dating, social, and fitness brands. PR boxes, ambassador kits, and super-fan gifts at audience scale. - [Crypto, Web3 & Trading Platform Branded Merch](https://merch.com/industries/crypto-web3): Custom swag and promotional products for crypto exchanges, Web3 protocols, and trading platforms. Conference booth merch, ambassador kits, and token-holder drops. - [Aerospace, Defense & Government Contractor Branded Merch](https://merch.com/industries/aerospace-defense-gov): Custom swag and promotional products for aerospace, defense contractors, and public sector agencies. Mission commemoratives, recruiting kits, compliant sourcing. - [Manufacturing & Industrial Branded Workwear & Trade Show Merch](https://merch.com/industries/manufacturing-industrial): Trade show swag and promotional products for manufacturers, industrial OEMs, and B2B equipment suppliers. Distributor incentives, workwear, and milestone awards. - [Sports Team Apparel, League Merch & Athletics Branded Goods](https://merch.com/industries/sports-athletics): Custom swag and promotional products for pro teams, college athletics, esports orgs, and fitness brands. Fan retail collections and season ticket holder gifts. ## By role / team (personas) > Merch programs framed by who runs them — marketing, HR, sales, founders, agencies, procurement, event planners, and DTC brands. - [Marketing Teams](https://merch.com/for/marketing-teams): Promotional products and branded swag that reinforce your brand at every touchpoint. Custom designs, global fulfillment, and zero platform fees. - [HR & People Teams](https://merch.com/for/hr-people-teams): Streamline onboarding swag, milestone corporate gifts, and company swag programs employees actually want. Automated fulfillment, zero platform fees. - [Sales Teams](https://merch.com/for/sales-teams): Corporate gifting for sales teams: send premium prospect and client gifts at every pipeline stage. Individual sends, full tracking, zero platform fees. - [Startups](https://merch.com/for/startups): Launch a custom swag and branded merchandise program that scales with your startup. Premium quality, no platform fees, and no minimums on reorders. - [Agencies](https://merch.com/for/agencies): Offer promotional products and branded swag to your clients with white-label production and fulfillment. Your agency brand, our infrastructure, zero platform fees. - [Enterprise](https://merch.com/for/enterprise): Centralize swag and corporate gifting across global teams with enterprise-grade controls, approval workflows, and dedicated account management. Zero platform fees. - [Event Planners](https://merch.com/for/event-planners): Produce trade show swag and conference promotional products with guaranteed delivery timelines. Premium quality, branded packaging, and zero platform fees. - [E-Commerce & DTC Brands](https://merch.com/for/ecommerce-brands): Launch a branded swag and merchandise line for your e-commerce brand with on-demand fulfillment, premium quality, and zero platform fees. - [Finance Teams](https://merch.com/for/finance-teams): Governed corporate gifting: multi-level spend caps, continuous fulfillment credit limit, and an audit trail for every cap change. Delegate without losing control. ## Use cases > Recurring branded-merch send moments — what gets sent, when, and to whom. - [Custom New Hire Welcome Kits](https://merch.com/use-cases/new-hire-welcome-kits): Create branded new hire welcome kits and onboarding swag with premium apparel, drinkware, and accessories. Designed, assembled, and shipped directly to your new employees. - [Custom Client Appreciation Gifts](https://merch.com/use-cases/client-appreciation-gifts): Send branded client gifts and corporate gifts that make an impression. Premium custom merchandise designed, packaged, and shipped directly to your clients. No platform fees. - [Custom Trade Show Giveaways & Booth Merchandise](https://merch.com/use-cases/trade-show-giveaways): Stand out at trade shows with custom trade show swag, promotional products, and booth giveaways. Premium quality, fast turnaround, and $0 platform fees. - [Custom Company Swag Store](https://merch.com/use-cases/company-swag-store): Launch a branded company swag store with custom merchandise, on-demand fulfillment, and $0 platform fees. We design, stock, and ship for you. - [Custom Corporate Holiday Gifts](https://merch.com/use-cases/holiday-corporate-gifts): Send branded corporate holiday gifts your team and clients will love. Custom design, premium quality, and guaranteed holiday delivery. $0 platform fees. - [Custom Employee Anniversary & Milestone Gifts](https://merch.com/use-cases/employee-anniversary-gifts): Celebrate employee milestones with custom branded gifts and anniversary swag. Automated recognition programs with premium merchandise, designed and fulfilled for you. - [Custom Merchandise for Product Launches](https://merch.com/use-cases/product-launch-merch): Create buzz-worthy swag and promotional merch for your product launch. Limited-edition custom merch designed, produced, and shipped on your timeline. - [Branded Direct Mail & Physical Marketing Campaigns](https://merch.com/use-cases/direct-mail-campaigns): Launch branded direct mail campaigns with custom swag and promotional products. Higher engagement than digital, designed and fulfilled for you. - [Custom Gifts for Sales Prospecting & ABM](https://merch.com/use-cases/sales-prospecting-gifts): Win meetings with high-value prospects using custom branded gifts. Designed for ABM and sales outreach, fulfilled on demand. $0 platform fees. - [Custom Team Uniforms & Branded Company Apparel](https://merch.com/use-cases/team-uniforms-apparel): Custom branded team uniforms, company apparel, and team swag designed for comfort and style. Size collection, reorder programs, and $0 platform fees. - [Custom Influencer PR Packages & Unboxing Kits](https://merch.com/use-cases/influencer-pr-packages): Create PR packages and unboxing kits that influencers love to share. Custom design, premium packaging, and direct-to-creator fulfillment. - [Custom Merchandise for Nonprofits & Fundraising](https://merch.com/use-cases/nonprofit-fundraising-merch): Create custom swag and merchandise for your nonprofit. Fundraising merch, event giveaways, and donor gifts with nonprofit-friendly pricing. $0 platform fees. - [Sustainable Custom Branded Merchandise](https://merch.com/use-cases/sustainable-branded-merch): Create sustainable swag and eco-friendly promotional products with organic, recycled, and renewable materials. Premium quality that aligns with your environmental commitment. - [Custom Recruitment & Employer Branding Merchandise](https://merch.com/use-cases/recruitment-swag): Strengthen your employer brand with custom recruitment merchandise. Career fair swag, offer kits, and intern gifts designed to attract top talent. - [Quarterly Gifting Budget Management](https://merch.com/use-cases/quarterly-gifting-budget): Per-team or per-user spend cap with a quarterly period that resets automatically on calendar boundaries. Over-cap orders park silently. - [Delegated Sales Team Gifting Platform](https://merch.com/use-cases/delegated-sales-team-gifting): Each rep sends within a per-user cap. Per-rep link counts cap volume. Finance gets full audit trail. No approval bottleneck. - [Multi-Department Gifting Controls](https://merch.com/use-cases/multi-department-gifting-controls): Multiple teams in one account with independent caps + periods. Each team has its own Manager. Consolidated finance view. ## Solutions > Purpose-built bundles for the most common merch-sending motions. - [Corporate Gifting](https://merch.com/solutions/corporate-gifting): Premium branded gifts that build relationships. - [Employee Programs](https://merch.com/solutions/employee-programs): Onboarding kits, milestones, and appreciation — all branded. - [Customer Acquisition](https://merch.com/solutions/customer-acquisition): Turn merch into your most effective acquisition channel. - [Group Ordering](https://merch.com/solutions/group-ordering): Volume ordering with dedicated support and global fulfillment. - [Trade Shows & Events](https://merch.com/solutions/trade-shows-events): Custom event merch that makes your booth unforgettable. - [Influencer Kits](https://merch.com/solutions/influencer-kits): Unboxing experiences designed to go viral. - [Governed Corporate Gifting](https://merch.com/solutions/governed-gifting): Gifting at scale, with the controls finance demands. - [Promotional Products](https://merch.com/solutions/promotional-products): Custom promotional products people actually keep. - [Custom Swag](https://merch.com/solutions/custom-swag): Custom company swag your team and customers actually want. ## Platform features > The platform capabilities behind every merch program: design boards, campaigns, gift redeem pages, gift links, warehousing, order management, analytics, branded order/shipping emails, and white-label tracking. - [Campaigns & Gift Sending](https://merch.com/platform/campaigns): Create branded campaigns that let recipients choose their own merch — size, color, and shipping address. Run public giveaways, invite-only sends, or password-protected drops. Track redemptions, manage budgets, and automate sends for birthdays, milestones, and events. - [Gift Redeem Pages](https://merch.com/platform/landing-pages): Every campaign comes with a beautiful, mobile-optimized redeem page. Recipients browse available products, select their preferences, and enter their shipping details — all on a page branded to your company. No Merch.com branding unless you want it. - [Gift Links](https://merch.com/platform/invite-links): Generate unique gift links that you can share via email, Slack, SMS, or any channel. Each link lets the recipient choose their product and enter their shipping address — no spreadsheets, no address collection, no logistics headaches. - [Branded Order & Shipping Emails](https://merch.com/platform/email-templates): Send branded order confirmations, shipping notifications, and delivery updates with your logo, subject lines, and copy. White-label transactional emails for every merch order, fully customizable with your branding. - [White-Label Tracking Pages](https://merch.com/platform/tracking-pages): Give your recipients a branded tracking experience. Instead of sending them to a generic carrier page, every order gets a custom tracking page with your logo, colors, and messaging. Recipients can view shipment status, estimated delivery, and order details — all on a page that looks like yours. - [Streamline Merch Ordering](https://merch.com/platform/order-management): A single dashboard for every merch order. Bulk import, automated fulfillment routing, real-time shipment tracking, returns, and full order audit trails. Built for branded merchandise and swag programs. - [Inventory Dashboard](https://merch.com/platform/inventory): Track branded merch inventory in real time across US, EU, and UK warehouses. Per-SKU low-stock thresholds, role-aware alerts for admins, managers, and senders, plus audit trails and exports. - [Invoicing & Payments](https://merch.com/platform/invoicing): Accept credit card and ACH payments directly through the platform. Automatic invoicing for every order, multi-currency support for global operations, and full financial reporting. No chasing payments or reconciling spreadsheets — everything is tracked and visible in your dashboard. - [Design Boards](https://merch.com/platform/design-boards): Organize product ideas into shareable collections your team can review and approve. Upload inspiration, add products from our catalog, leave comments, request samples, and submit batch orders — all from one collaborative workspace. Think of it as a mood board that turns into a purchase order. - [Analytics & Invite Tracking](https://merch.com/platform/analytics): Track the full lifecycle of every gift invite — from the moment an email is sent to the moment an order is placed. See who opened your email, clicked through, browsed products, added to cart, and completed checkout. Real-time activity monitoring, 7-stage conversion funnels, and per-invite journey timelines give you complete visibility into campaign performance. - [Warehousing & Fulfillment](https://merch.com/platform/warehousing): We warehouse your branded merchandise across facilities in the US, EU, and UK — and ship on demand anywhere in the world. Real-time inventory tracking, automated reorder alerts, and full visibility from inbound receiving to final delivery. - [Spend Controls](https://merch.com/platform/spend-controls): Set per-recipient budgets, team caps, and per-user limits. Hold orders past limits automatically. Full audit trail. Zero platform fees. - [Team Roles & Permissions](https://merch.com/platform/team-roles): Admin / Manager / Sender hierarchy with optional Teams. Delegate sending without losing budget control. Per-user and per-team caps. - [Credit Terms for B2B Gifting](https://merch.com/platform/credit-terms): Start sending on a fulfillment credit limit. No prepayment. Your team adjusts the limit based on relationship. Standard net terms. - [Merch.com Inbox for Gmail](https://merch.com/platform/gmail-inbox): Send branded merch, campaign invites, and one-off gift links straight from any Gmail thread. The Merch.com Inbox Chrome extension auto-fills the recipient and respects every spend control and limit from your account. ## Integrations > Native connectors and integration patterns for CRM, HRIS, e-commerce, and marketing automation tools. - [Shopify](https://merch.com/integrations/shopify): Connect your Shopify store to Merch.com and let us handle inventory, fulfillment, and shipping. Our app syncs products, processes orders in real time, and pushes tracking data back to Shopify — so your customers get a seamless experience while you focus on growing your brand. - [Zapier](https://merch.com/integrations/zapier): Connect Merch.com to your existing tools through Zapier. Trigger merch sends from your CRM, HR platform, or marketing tools. Automate onboarding kits, milestone rewards, event swag, and more — no code required. - [REST API & Webhooks](https://merch.com/integrations/api): Build custom integrations with the Merch.com REST API. Create orders programmatically, manage inventory, trigger campaigns, and receive real-time webhook notifications for order status changes, shipments, and more. ## Documentation & guides - [Merch Resources home](https://merch.com/resources): Documentation, guides, and how-to articles for using Merch. ### Getting started > New to Merch? Start here. - [Welcome to Merch](https://merch.com/resources/getting-started): A quick tour of what Merch does and how to get going. - [How Merch works](https://merch.com/resources/getting-started/how-merch-works): The big picture: products, orders, fulfillment, and your account team. - [Your first order](https://merch.com/resources/getting-started/your-first-order): Walk through placing, approving, and tracking your first order with us. - [Navigating the portal](https://merch.com/resources/getting-started/navigating-the-portal): A map of your portal so you can find anything in two clicks. - [Key roles and permissions](https://merch.com/resources/getting-started/key-roles-and-permissions): Who on your team can do what, and how to set that up. - [Glossary](https://merch.com/resources/getting-started/glossary): Plain-English definitions for every term you will see across Merch. ### Account > Manage your profile, team, billing, and account settings. - [Account overview](https://merch.com/resources/account): A map of every setting in your account — profile, team, brand, addresses, billing, integrations, and the agreements that govern your access. - [Your profile](https://merch.com/resources/account/profile): Update your name, contact info, photo, and preferences. - [Account settings](https://merch.com/resources/account/account-settings): Manage your company details, branding, and account-wide preferences. - [Brand kit](https://merch.com/resources/account/brand-kit): Manage your logos, colors, and fonts so we apply them consistently across orders and proofs. - [Team and users](https://merch.com/resources/account/team-and-users): Invite teammates, manage seats, and keep your team list current. - [Roles and permissions](https://merch.com/resources/account/roles-and-permissions): How access works for the teammates on your account. - [Roles, teams, and permissions](https://merch.com/resources/account/roles-teams-and-permissions): How Admin, Manager, and Sender roles work — and how to organize your team using optional Teams for delegation. - [Setting up spend controls](https://merch.com/resources/account/setting-up-spend-controls): Step-by-step guide to enable spend controls for your account — credit limit, roles, teams, and per-campaign budgets. - [Understanding unit value](https://merch.com/resources/account/understanding-unit-value): The per-unit price spend controls uses to deduct from your caps — how it is set, when it updates, and when to override it. - [Working with your account team](https://merch.com/resources/account/working-with-your-account-team): How to reach us, what we handle for you, and how to get the fastest answer. - [Intellectual property and artwork](https://merch.com/resources/account/intellectual-property-and-artwork): Who owns the designs we create together, and what to verify before sending us artwork. - [Notifications](https://merch.com/resources/account/notifications): Choose which emails and in-app alerts you receive and when. - [Low-stock and out-of-stock alerts](https://merch.com/resources/account/inventory-alerts): How inventory thresholds work, who gets notified, and how to tune alerts so the right people see the right SKUs. - [Merch.com Inbox for Gmail](https://merch.com/resources/account/gmail-inbox-extension): Install and use the Chrome extension to send merch and gift links straight from any Gmail thread. - [Addresses](https://merch.com/resources/account/addresses): Save shipping and billing addresses and keep them verified. - [Address validation rules](https://merch.com/resources/account/address-validation-rules): Set the rules for which addresses we'll accept and ship to — at the account level, or per campaign. - [Payment methods](https://merch.com/resources/account/payment-methods): Add, update, and remove cards and bank accounts on file. - [Billing and invoices](https://merch.com/resources/account/billing-and-invoices): Find every invoice, see what is paid or unpaid, and download receipts. - [Auto-pay and account funds](https://merch.com/resources/account/auto-pay-and-account-funds): Automate invoice payment and pre-load funds for faster checkout. - [API keys and integrations](https://merch.com/resources/account/api-keys-and-integrations): Generate API keys and connect Merch to the tools you already use. - [Integrations](https://merch.com/resources/account/integrations): Connect Merch to the tools you already use — Shopify, Salesforce, HubSpot, Zapier, your own apps via REST API and webhooks. - [Security](https://merch.com/resources/account/security): Protect your account with strong passwords, two-factor auth, and good hygiene. - [Legal and policies](https://merch.com/resources/account/legal-and-policies): The binding agreements that cover your account: terms of service, privacy, and data handling. - [Your master service agreement](https://merch.com/resources/account/master-service-agreement): The MSA is the agreement we sign to give you account access. How it works and what happens if you have a custom agreement. ### Orders > Place orders, follow them through production and shipping, and handle issues if they come up. - [How orders work](https://merch.com/resources/orders): A quick overview of placing, approving, and tracking an order. - [Order lifecycle and statuses](https://merch.com/resources/orders/order-lifecycle-and-statuses): What each status on your order means and what is happening at each step. - [From quote to sales order](https://merch.com/resources/orders/quote-to-sales-order): What happens after we send you a quote — approval, conversion, production, billing. - [Cancellation and changes](https://merch.com/resources/orders/cancellation-and-changes): When you can change or cancel an order, and what happens once production has started. - [Fulfillment orders and tracking](https://merch.com/resources/orders/fulfillment-orders-and-tracking): How a fulfillment order relates to the parent order, and how to track each shipment. - [Global warehousing and fulfillment](https://merch.com/resources/orders/global-warehousing-and-fulfillment): Where our warehouses are, how we pick the one closest to your recipients, and what to do when you need fulfillment somewhere new. - [Returns and claims](https://merch.com/resources/orders/returns-and-claims): How to flag a damaged or incorrect shipment and what we do next. ### Campaigns > Send branded swag to lists of recipients with redemption pages and invites. - [What campaigns are for](https://merch.com/resources/campaigns): How campaigns help you send swag to lots of people without managing each shipment. - [Campaign lifecycle](https://merch.com/resources/campaigns/campaign-lifecycle): The states a campaign moves through, from Draft to Expired. - [Campaign types](https://merch.com/resources/campaigns/campaign-types): Public link campaigns vs. invite-only campaigns, and when to use each. - [Creating a campaign](https://merch.com/resources/campaigns/creating-a-campaign): Set up a new campaign with products, recipients, and redemption settings. - [White-labeling and branding](https://merch.com/resources/campaigns/white-labeling-and-branding): How your campaign logo, colors, and fonts apply across every customer-facing surface — invite emails, the redemption page, order confirmations, tracking pages, and delivery notifications. - [Campaign limits](https://merch.com/resources/campaigns/campaign-limits): Cap items per order, total order quantity, and how many times each recipient can redeem. - [Campaign budget and link limits](https://merch.com/resources/campaigns/campaign-budget-and-link-limits): Set total budgets and invite-link limits per campaign, per sender, and per recipient. Here is what each cap does. - [What happens when an order is on credit hold](https://merch.com/resources/campaigns/credit-hold-orders): An order on credit hold has been created but will not ship until your account headroom clears. Here is why and how to resolve it. - [Sending invites](https://merch.com/resources/campaigns/sending-invites): Add a recipient list and send invite emails to your campaign. - [Invite deliverability](https://merch.com/resources/campaigns/invite-deliverability): What to do when invites don't arrive in a recipient's inbox. - [Invite tracking and funnel](https://merch.com/resources/campaigns/invite-tracking-and-funnel): Follow each invite through every stage — sent, opened, clicked, viewed, redeemed — and see where each recipient is in the funnel. - [Sharing and access controls](https://merch.com/resources/campaigns/sharing-and-access-controls): Lock a campaign down with private invite-only access, email-domain whitelisting, or a shared password. - [Campaign analytics](https://merch.com/resources/campaigns/campaign-analytics): Track opens, redemptions, and items sent for any campaign. - [Pausing and resuming](https://merch.com/resources/campaigns/pausing-and-resuming): Temporarily stop redemptions without ending the campaign. - [Campaign shipping](https://merch.com/resources/campaigns/campaign-shipping): How recipient orders ship and what shipping options recipients see. - [The recipient experience](https://merch.com/resources/campaigns/recipient-experience): What recipients see when they open a redemption link and place an order. - [Address on claim](https://merch.com/resources/campaigns/address-on-claim): Send merch without knowing the recipient's address. They claim through a link, enter their own shipping address, and we ship. - [Closing a campaign](https://merch.com/resources/campaigns/closing-a-campaign): End a campaign on your terms when it has run its course. - [Duplicating a campaign](https://merch.com/resources/campaigns/duplicating-a-campaign): Reuse the setup from a past campaign for a new one. ### Billing > Invoices, payment terms, auto-pay, tax exemptions, and account funds. - [How billing works](https://merch.com/resources/billing): A quick overview of invoices, payment terms, and how charges show up. - [Invoice types](https://merch.com/resources/billing/invoice-types): The kinds of invoices you may see and what triggers each one. - [Payment terms](https://merch.com/resources/billing/payment-terms): What Due on receipt, Net 30, and other terms mean for your invoices. - [Paying an invoice](https://merch.com/resources/billing/paying-an-invoice): How to pay by card, ACH, wire transfer, or check. - [Auto-pay](https://merch.com/resources/billing/auto-pay): Let us charge a payment method on file when invoices are due. - [Overdue invoices](https://merch.com/resources/billing/overdue-invoices): What happens when an invoice goes past due, and how to bring your account current. - [Tax exemptions](https://merch.com/resources/billing/tax-exemptions): Submit a resale or exemption certificate so eligible orders don't get taxed. - [Sales tax basics](https://merch.com/resources/billing/sales-tax-basics): How sales tax is calculated and applied to your orders — and when it isn't. - [Wire transfer instructions](https://merch.com/resources/billing/wire-transfer-instructions): Where to find the exact wire details for paying an invoice. - [Credit limits](https://merch.com/resources/billing/credit-limits): How your credit limit governs orders on terms. - [Fulfillment credit limit](https://merch.com/resources/billing/credit-limits-and-payment-terms): The continuous ceiling on how much in-flight work your account can carry. How it works, how it frees up, and how to request a change. - [Account balance and funds](https://merch.com/resources/billing/account-balance-and-funds): Pre-load funds and use them to cover deposits or charges. - [Storage and inventory policy](https://merch.com/resources/billing/storage-and-inventory-policy): How storage works on the platform, and our right to require inventory removal on 30-day notice. - [Receipts and statements](https://merch.com/resources/billing/receipts-and-statements): Download a receipt for a paid invoice or pull a full statement. ### Payment methods > Add, remove, and prioritize the cards and bank accounts on your account. - [Payment methods overview](https://merch.com/resources/payment-methods): The payment methods we support and where to manage them. - [Adding a card](https://merch.com/resources/payment-methods/adding-a-card): Save a credit or debit card to your account for fast checkout. - [Adding a bank account](https://merch.com/resources/payment-methods/adding-a-bank-account): Connect a bank account for ACH payments. - [Primary and backup methods](https://merch.com/resources/payment-methods/primary-and-backup-methods): Choose which method is used by default and what happens if it fails. - [Removing a payment method](https://merch.com/resources/payment-methods/removing-a-payment-method): Take a card or bank account off your account. ### Products > Find, price, and request the right products for your brand. - [Working with products](https://merch.com/resources/products): How My Products and the Product Catalog work together, what affects pricing, decoration options, lead times, and how to request something new. - [My Products vs the Product Catalog](https://merch.com/resources/products/my-products-vs-product-catalog): Understand what shows up in My Products and how to add more from the catalog. - [Requesting new products](https://merch.com/resources/products/requesting-new-products): How to ask us to add a product, and what we need from you to do it well. - [Product variants and options](https://merch.com/resources/products/product-variants-and-options): Sizes, colors, and configurations explained. - [Understanding your pricing](https://merch.com/resources/products/understanding-your-pricing): What goes into the price you see on a product page. - [Why pricing might vary](https://merch.com/resources/products/why-pricing-might-vary): The factors that move price up or down between quotes and orders. - [Customization and decoration](https://merch.com/resources/products/customization-and-decoration): Embroidery, print, engraving, and the limits of each method. - [Screen printing](https://merch.com/resources/products/screen-printing): Ink pushed through a screen onto fabric — the classic tee print, vibrant and durable at quantity. - [Embroidery](https://merch.com/resources/products/embroidery): Thread stitched directly into fabric — a premium, durable look for caps, polos, and bags. - [DTG (direct-to-garment) printing](https://merch.com/resources/products/dtg-printing): Inkjet printing straight onto fabric — full-color, photo-style art on cotton apparel. - [Sublimation](https://merch.com/resources/products/sublimation): Dye fused into the fabric with heat — full-color, edge-to-edge prints on polyester apparel and drinkware. - [Laser engraving](https://merch.com/resources/products/laser-engraving): A laser etches your design into the surface of a product — precise, permanent, and premium. - [UV printing](https://merch.com/resources/products/uv-printing): UV-cured inks deposited directly onto hard goods — full-color art on almost any surface. - [Heat transfer vinyl](https://merch.com/resources/products/heat-transfer-vinyl): Cut vinyl applied to fabric with heat and pressure — great for small runs, names, and numbers. - [Setup charges](https://merch.com/resources/products/setup-charges): What setup charges are, when they apply, and what they cover. - [Rush and expedited orders](https://merch.com/resources/products/rush-and-expedited-orders): When you can compress a timeline and how rush fees and expedited shipping work. - [Kitting and assembly](https://merch.com/resources/products/kitting-and-assembly): Custom-built kits — multiple items, packaging, inserts — assembled and shipped as one unit. - [Co-branding and dual-logo products](https://merch.com/resources/products/co-branding-and-dual-logo): When the merch carries your brand plus a partner's — what to coordinate and what to verify before we produce. - [Reordering](https://merch.com/resources/products/reordering): How to reorder products you've ordered before — from a few clicks to repricing on quantity change. - [Lead times](https://merch.com/resources/products/lead-times): How long products take from order to in-hands, and what changes that. - [Samples](https://merch.com/resources/products/samples): Get a sample in your hands before you commit to a larger run. ### Developers > Build with the Merch REST API and webhooks. - [Building with the Merch API](https://merch.com/resources/developers): A short tour of the REST API and webhooks. Pick the article that maps to what you want to do. - [Authentication and API keys](https://merch.com/resources/developers/auth-and-keys): Generate an API key, send it on every request, and rotate it when needed. - [API reference overview](https://merch.com/resources/developers/api-reference-overview): Base URL, JSON conventions, errors, pagination, and how the API versions. - [Rate limits](https://merch.com/resources/developers/rate-limits): Each key is limited to 1,000 requests per 24-hour window. - [Errors and status codes](https://merch.com/resources/developers/errors-and-status-codes): The error shapes you'll see and what each code means. - [Orders API](https://merch.com/resources/developers/orders-api): List, fetch, create, and cancel fulfillment orders. - [Campaigns API](https://merch.com/resources/developers/campaigns-api): List the campaigns on your account. - [Products API](https://merch.com/resources/developers/products-api): List your products and variants. - [Inventory API](https://merch.com/resources/developers/inventory-api): Read your stock levels and stock movements. - [Invites and contacts API](https://merch.com/resources/developers/invites-and-contacts-api): Add contacts to a campaign and send personal invites. - [Webhooks reference](https://merch.com/resources/developers/webhooks-reference): Subscribe to event notifications, verify signatures, and inspect deliveries. ## Optional - [Blog](https://merch.com/blog): Thought leadership and tactical guides on branded merchandise programs. - [Case studies](https://merch.com/case-studies): Real customer programs across industries and use cases. - [Pricing](https://merch.com/pricing): $0 platform fees — pay only for product, storage, and fulfillment. - [Full text of every Resources article](https://merch.com/llms-full.txt): A single plaintext concatenation of the entire Resources center for ingestion.