# Merch.com > Merch.com is the platform companies use to design, order, warehouse, and ship custom branded merchandise globally — apparel, drinkware, gifts, onboarding kits, retail collections, and event swag — with global warehousing, recipient self-serve campaigns and gift links, branded swag stores, and a REST API for integrations. We work across 18+ industries (technology, healthcare, financial services, retail, logistics, hospitality, and more) and we run end-to-end programs: original product design, manufacturing, decoration, kitting, and direct-to-recipient fulfillment. Quick references: - Industries hub: https://merch.com/industries - Personas hub (by role): https://merch.com/solutions - Use cases: https://merch.com/use-cases (catalogue below) - Platform features: https://merch.com/platform - Integrations: https://merch.com/integrations - Pricing: https://merch.com/pricing - Documentation: https://merch.com/resources - Blog: https://merch.com/blog - Case studies: https://merch.com/case-studies ## Industries > Custom branded merchandise programs built for the way each industry actually works — with industry-specific buyer language, recurring "send moments", and curated capabilities. - [Tech Company Swag & SaaS Branded Merch](https://merch.com/industries/technology): Custom swag and promotional products for tech companies. Welcome kits, remote team swag, and conference giveaways with no minimums and $0 platform fees. - [Healthcare Branded Merchandise & Hospital Staff Apparel](https://merch.com/industries/healthcare): Staff appreciation swag and promotional products for healthcare organizations. Patient welcome kits and facility branding with no minimums and fast turnaround. - [Financial Services Branded Gifts & Banking Promotional Items](https://merch.com/industries/financial-services): Premium corporate gifts and client gifting for financial services firms. Employee recognition and event giveaways with no minimums and $0 platform fees. - [Consulting Firm Swag & Professional Services Client Gifts](https://merch.com/industries/professional-services): Corporate gifts and custom swag for consulting and professional services firms. Client gifting, team gear, and event merch with no minimums. - [University Spirit Wear, Greek Life Merch & Campus Apparel](https://merch.com/industries/education): Spirit wear, swag, and promotional products for universities and schools. Alumni gifts and campus stores with no minimums and volume pricing. - [Real Estate Closing Gifts & Realtor Branded Promotional Items](https://merch.com/industries/real-estate): Closing gifts and branded promotional products for real estate professionals. Premium quality, no minimums, and fast turnaround for agents and brokerages. - [Restaurant & Food Brand Merch — Branded Drinkware Programs](https://merch.com/industries/food-beverage): Custom swag and promotional products for food and beverage brands. Staff uniforms, brand extensions, and event merch with no minimums and in-house design. - [Studio Promo Merch, Crew Swag & Branded Fan Merchandise](https://merch.com/industries/media-entertainment): Custom swag and promotional products for media and entertainment. Show merch, tour gear, and fan collections with fast turnaround and no minimums. - [Nonprofit Fundraising Merchandise & Donor Recognition Gifts](https://merch.com/industries/nonprofit): Fundraising swag and promotional products for nonprofits. Donor stores, event gear, and volunteer apparel with no minimums, $0 platform fees, and flexible runs. - [Hotel Branded Amenities, Guest Gifts & Hospitality Staff Uniforms](https://merch.com/industries/hospitality): Premium swag and promotional products for hospitality and hotels. Guest amenities, staff uniforms, and branded retail with no minimums and in-house design. - [E-commerce & DTC Brand Merch — Fan Club & VIP Customer Kits](https://merch.com/industries/retail-ecommerce): Custom swag and promotional products for retail and DTC brands. Welcome boxes, loyalty rewards, influencer kits, and branded inserts, globally fulfilled. - [Gig Worker Swag, Driver Uniforms & Logistics Crew Apparel](https://merch.com/industries/logistics-gig-economy): Driver swag and promotional products for courier onboarding, driver milestones, and merchant partner programs. Automated and built for marketplace scale. - [Automotive & Mobility Brand Merch — Dealership & Owner Loyalty Kits](https://merch.com/industries/automotive): Custom swag and promotional products for OEMs, dealers, and mobility brands. Dealer programs, vehicle delivery kits, and sponsorship activations at scale. - [Consumer App & Dating Brand Merch — Influencer & Launch Drops](https://merch.com/industries/consumer-apps): Custom swag and promotional products for consumer apps, dating, social, and fitness brands. PR boxes, ambassador kits, and super-fan gifts at audience scale. - [Crypto, Web3 & Trading Platform Branded Merch](https://merch.com/industries/crypto-web3): Custom swag and promotional products for crypto exchanges, Web3 protocols, and trading platforms. Conference booth merch, ambassador kits, and token-holder drops. - [Aerospace, Defense & Government Contractor Branded Merch](https://merch.com/industries/aerospace-defense-gov): Custom swag and promotional products for aerospace, defense contractors, and public sector agencies. Mission commemoratives, recruiting kits, compliant sourcing. - [Manufacturing & Industrial Branded Workwear & Trade Show Merch](https://merch.com/industries/manufacturing-industrial): Trade show swag and promotional products for manufacturers, industrial OEMs, and B2B equipment suppliers. Distributor incentives, workwear, and milestone awards. - [Sports Team Apparel, League Merch & Athletics Branded Goods](https://merch.com/industries/sports-athletics): Custom swag and promotional products for pro teams, college athletics, esports orgs, and fitness brands. Fan retail collections and season ticket holder gifts. ## By role / team (personas) > Merch programs framed by who runs them — marketing, HR, sales, founders, agencies, procurement, event planners, and DTC brands. - [Marketing Teams](https://merch.com/for/marketing-teams): Promotional products and branded swag that reinforce your brand at every touchpoint. Custom designs, global fulfillment, and zero platform fees. - [HR & People Teams](https://merch.com/for/hr-people-teams): Streamline onboarding swag, milestone corporate gifts, and company swag programs employees actually want. Automated fulfillment, zero platform fees. - [Sales Teams](https://merch.com/for/sales-teams): Corporate gifting for sales teams: send premium prospect and client gifts at every pipeline stage. Individual sends, full tracking, zero platform fees. - [Startups](https://merch.com/for/startups): Launch a custom swag and branded merchandise program that scales with your startup. Premium quality, no platform fees, and no minimums on reorders. - [Agencies](https://merch.com/for/agencies): Offer promotional products and branded swag to your clients with white-label production and fulfillment. Your agency brand, our infrastructure, zero platform fees. - [Enterprise](https://merch.com/for/enterprise): Centralize swag and corporate gifting across global teams with enterprise-grade controls, approval workflows, and dedicated account management. Zero platform fees. - [Event Planners](https://merch.com/for/event-planners): Produce trade show swag and conference promotional products with guaranteed delivery timelines. Premium quality, branded packaging, and zero platform fees. - [E-Commerce & DTC Brands](https://merch.com/for/ecommerce-brands): Launch a branded swag and merchandise line for your e-commerce brand with on-demand fulfillment, premium quality, and zero platform fees. - [Finance Teams](https://merch.com/for/finance-teams): Governed corporate gifting: multi-level spend caps, continuous fulfillment credit limit, and an audit trail for every cap change. Delegate without losing control. ## Use cases > Recurring branded-merch send moments — what gets sent, when, and to whom. - [Custom New Hire Welcome Kits](https://merch.com/use-cases/new-hire-welcome-kits): Create branded new hire welcome kits and onboarding swag with premium apparel, drinkware, and accessories. Designed, assembled, and shipped directly to your new employees. - [Custom Client Appreciation Gifts](https://merch.com/use-cases/client-appreciation-gifts): Send branded client gifts and corporate gifts that make an impression. Premium custom merchandise designed, packaged, and shipped directly to your clients. No platform fees. - [Custom Trade Show Giveaways & Booth Merchandise](https://merch.com/use-cases/trade-show-giveaways): Stand out at trade shows with custom trade show swag, promotional products, and booth giveaways. Premium quality, fast turnaround, and $0 platform fees. - [Custom Company Swag Store](https://merch.com/use-cases/company-swag-store): Launch a branded company swag store with custom merchandise, on-demand fulfillment, and $0 platform fees. We design, stock, and ship for you. - [Custom Corporate Holiday Gifts](https://merch.com/use-cases/holiday-corporate-gifts): Send branded corporate holiday gifts your team and clients will love. Custom design, premium quality, and guaranteed holiday delivery. $0 platform fees. - [Custom Employee Anniversary & Milestone Gifts](https://merch.com/use-cases/employee-anniversary-gifts): Celebrate employee milestones with custom branded gifts and anniversary swag. Automated recognition programs with premium merchandise, designed and fulfilled for you. - [Custom Merchandise for Product Launches](https://merch.com/use-cases/product-launch-merch): Create buzz-worthy swag and promotional merch for your product launch. Limited-edition custom merch designed, produced, and shipped on your timeline. - [Branded Direct Mail & Physical Marketing Campaigns](https://merch.com/use-cases/direct-mail-campaigns): Launch branded direct mail campaigns with custom swag and promotional products. Higher engagement than digital, designed and fulfilled for you. - [Custom Gifts for Sales Prospecting & ABM](https://merch.com/use-cases/sales-prospecting-gifts): Win meetings with high-value prospects using custom branded gifts. Designed for ABM and sales outreach, fulfilled on demand. $0 platform fees. - [Custom Team Uniforms & Branded Company Apparel](https://merch.com/use-cases/team-uniforms-apparel): Custom branded team uniforms, company apparel, and team swag designed for comfort and style. Size collection, reorder programs, and $0 platform fees. - [Custom Influencer PR Packages & Unboxing Kits](https://merch.com/use-cases/influencer-pr-packages): Create PR packages and unboxing kits that influencers love to share. Custom design, premium packaging, and direct-to-creator fulfillment. - [Custom Merchandise for Nonprofits & Fundraising](https://merch.com/use-cases/nonprofit-fundraising-merch): Create custom swag and merchandise for your nonprofit. Fundraising merch, event giveaways, and donor gifts with nonprofit-friendly pricing. $0 platform fees. - [Sustainable Custom Branded Merchandise](https://merch.com/use-cases/sustainable-branded-merch): Create sustainable swag and eco-friendly promotional products with organic, recycled, and renewable materials. Premium quality that aligns with your environmental commitment. - [Custom Recruitment & Employer Branding Merchandise](https://merch.com/use-cases/recruitment-swag): Strengthen your employer brand with custom recruitment merchandise. Career fair swag, offer kits, and intern gifts designed to attract top talent. - [Quarterly Gifting Budget Management](https://merch.com/use-cases/quarterly-gifting-budget): Per-team or per-user spend cap with a quarterly period that resets automatically on calendar boundaries. Over-cap orders park silently. - [Delegated Sales Team Gifting Platform](https://merch.com/use-cases/delegated-sales-team-gifting): Each rep sends within a per-user cap. Per-rep link counts cap volume. Finance gets full audit trail. No approval bottleneck. - [Multi-Department Gifting Controls](https://merch.com/use-cases/multi-department-gifting-controls): Multiple teams in one account with independent caps + periods. Each team has its own Manager. Consolidated finance view. ## Solutions > Purpose-built bundles for the most common merch-sending motions. - [Corporate Gifting](https://merch.com/solutions/corporate-gifting): Premium branded gifts that build relationships. - [Employee Programs](https://merch.com/solutions/employee-programs): Onboarding kits, milestones, and appreciation — all branded. - [Customer Acquisition](https://merch.com/solutions/customer-acquisition): Turn merch into your most effective acquisition channel. - [Group Ordering](https://merch.com/solutions/group-ordering): Volume ordering with dedicated support and global fulfillment. - [Trade Shows & Events](https://merch.com/solutions/trade-shows-events): Custom event merch that makes your booth unforgettable. - [Influencer Kits](https://merch.com/solutions/influencer-kits): Unboxing experiences designed to go viral. - [Governed Corporate Gifting](https://merch.com/solutions/governed-gifting): Gifting at scale, with the controls finance demands. - [Promotional Products](https://merch.com/solutions/promotional-products): Custom promotional products people actually keep. - [Custom Swag](https://merch.com/solutions/custom-swag): Custom company swag your team and customers actually want. ## Platform features > The platform capabilities behind every merch program: design boards, campaigns, gift redeem pages, gift links, warehousing, order management, analytics, branded order/shipping emails, and white-label tracking. - [Campaigns & Gift Sending](https://merch.com/platform/campaigns): Create branded campaigns that let recipients choose their own merch — size, color, and shipping address. Run public giveaways, invite-only sends, or password-protected drops. Track redemptions, manage budgets, and automate sends for birthdays, milestones, and events. - [Gift Redeem Pages](https://merch.com/platform/landing-pages): Every campaign comes with a beautiful, mobile-optimized redeem page. Recipients browse available products, select their preferences, and enter their shipping details — all on a page branded to your company. No Merch.com branding unless you want it. - [Gift Links](https://merch.com/platform/invite-links): Generate unique gift links that you can share via email, Slack, SMS, or any channel. Each link lets the recipient choose their product and enter their shipping address — no spreadsheets, no address collection, no logistics headaches. - [Branded Order & Shipping Emails](https://merch.com/platform/email-templates): Send branded order confirmations, shipping notifications, and delivery updates with your logo, subject lines, and copy. White-label transactional emails for every merch order, fully customizable with your branding. - [White-Label Tracking Pages](https://merch.com/platform/tracking-pages): Give your recipients a branded tracking experience. Instead of sending them to a generic carrier page, every order gets a custom tracking page with your logo, colors, and messaging. Recipients can view shipment status, estimated delivery, and order details — all on a page that looks like yours. - [Streamline Merch Ordering](https://merch.com/platform/order-management): A single dashboard for every merch order. Bulk import, automated fulfillment routing, real-time shipment tracking, returns, and full order audit trails. Built for branded merchandise and swag programs. - [Inventory Dashboard](https://merch.com/platform/inventory): Track branded merch inventory in real time across US, EU, and UK warehouses. Per-SKU low-stock thresholds, role-aware alerts for admins, managers, and senders, plus audit trails and exports. - [Invoicing & Payments](https://merch.com/platform/invoicing): Accept credit card and ACH payments directly through the platform. Automatic invoicing for every order, multi-currency support for global operations, and full financial reporting. No chasing payments or reconciling spreadsheets — everything is tracked and visible in your dashboard. - [Design Boards](https://merch.com/platform/design-boards): Organize product ideas into shareable collections your team can review and approve. Upload inspiration, add products from our catalog, leave comments, request samples, and submit batch orders — all from one collaborative workspace. Think of it as a mood board that turns into a purchase order. - [Analytics & Invite Tracking](https://merch.com/platform/analytics): Track the full lifecycle of every gift invite — from the moment an email is sent to the moment an order is placed. See who opened your email, clicked through, browsed products, added to cart, and completed checkout. Real-time activity monitoring, 7-stage conversion funnels, and per-invite journey timelines give you complete visibility into campaign performance. - [Warehousing & Fulfillment](https://merch.com/platform/warehousing): We warehouse your branded merchandise across facilities in the US, EU, and UK — and ship on demand anywhere in the world. Real-time inventory tracking, automated reorder alerts, and full visibility from inbound receiving to final delivery. - [Spend Controls](https://merch.com/platform/spend-controls): Set per-recipient budgets, team caps, and per-user limits. Hold orders past limits automatically. Full audit trail. Zero platform fees. - [Team Roles & Permissions](https://merch.com/platform/team-roles): Admin / Manager / Sender hierarchy with optional Teams. Delegate sending without losing budget control. Per-user and per-team caps. - [Credit Terms for B2B Gifting](https://merch.com/platform/credit-terms): Start sending on a fulfillment credit limit. No prepayment. Your team adjusts the limit based on relationship. Standard net terms. - [Merch.com Inbox for Gmail](https://merch.com/platform/gmail-inbox): Send branded merch, campaign invites, and one-off gift links straight from any Gmail thread. The Merch.com Inbox Chrome extension auto-fills the recipient and respects every spend control and limit from your account. ## Merch Shops (branded online stores) > Merch Shops is a branded online store that Merch.com builds, hosts and fulfills for a brand, stocked with the merch Merch.com already produces and warehouses for them. Stores are set up with the Merch.com team rather than self-serve. Brands already selling on Shopify connect that store through Shopify Connect instead. - [Merch Shops](https://merch.com/merch-shops): Branded online merch stores, made, stocked and shipped by Merch.com. ## Integrations > Native connectors and integration patterns for CRM, HRIS, e-commerce, and marketing automation tools. - [Shopify](https://merch.com/integrations/shopify): Install the free Merch.com app and every order for your merch lands in our warehouse, ships from the closest one with stock, and shows up fulfilled in Shopify with tracking. You never touch a box or an API key. - [Zapier](https://merch.com/integrations/zapier): Connect Merch.com to your existing tools through Zapier. Trigger merch sends from your CRM, HR platform, or marketing tools. Automate onboarding kits, milestone rewards, event swag, and more — no code required. - [REST API & Webhooks](https://merch.com/integrations/api): Build custom integrations with the Merch.com REST API. Create orders programmatically, manage inventory, trigger campaigns, and receive real-time webhook notifications for order status changes, shipments, and more. ## Documentation & guides - [Merch Resources home](https://merch.com/resources): Documentation, guides, and how-to articles for using Merch. ### Getting started > New to Merch? Start here. - [Welcome to Merch](https://merch.com/resources/getting-started): A quick tour of what Merch does and how to get going. - [How Merch works](https://merch.com/resources/getting-started/how-merch-works): The big picture: products, orders, fulfillment, and your account team. - [Your first order](https://merch.com/resources/getting-started/your-first-order): Walk through placing, approving, and tracking your first order with us. - [Navigating the portal](https://merch.com/resources/getting-started/navigating-the-portal): A map of your portal so you can find anything in two clicks. - [Key roles and permissions](https://merch.com/resources/getting-started/key-roles-and-permissions): Who on your team can do what, and how to set that up. - [Glossary](https://merch.com/resources/getting-started/glossary): Plain-English definitions for every term you will see across Merch. ### Account > Manage your profile, team, billing, and account settings. - [Account overview](https://merch.com/resources/account): A map of every setting in your account — profile, team, brand, addresses, billing, integrations, and the agreements that govern your access. - [Your profile](https://merch.com/resources/account/profile): Update your name, contact info, photo, and preferences. - [Account settings](https://merch.com/resources/account/account-settings): Manage your company details, branding, and account-wide preferences. - [Brand kit](https://merch.com/resources/account/brand-kit): Manage your logos, colors, and fonts so we apply them consistently across orders and proofs. - [Team and users](https://merch.com/resources/account/team-and-users): Invite teammates, manage seats, and keep your team list current. - [Roles and permissions](https://merch.com/resources/account/roles-and-permissions): How access works for the teammates on your account. - [Roles, teams, and permissions](https://merch.com/resources/account/roles-teams-and-permissions): How Admin, Manager, and Sender roles work — and how to organize your team using optional Teams for delegation. - [Setting up spend controls](https://merch.com/resources/account/setting-up-spend-controls): Step-by-step guide to enable spend controls for your account — credit limit, roles, teams, and per-campaign budgets. - [Understanding unit value](https://merch.com/resources/account/understanding-unit-value): The per-unit price spend controls uses to deduct from your caps — how it is set, when it updates, and when to override it. - [Working with your account team](https://merch.com/resources/account/working-with-your-account-team): How to reach us, what we handle for you, and how to get the fastest answer. - [Intellectual property and artwork](https://merch.com/resources/account/intellectual-property-and-artwork): Who owns the designs we create together, and what to verify before sending us artwork. - [Notifications](https://merch.com/resources/account/notifications): Choose which emails and in-app alerts you receive and when. - [Low-stock and out-of-stock alerts](https://merch.com/resources/account/inventory-alerts): How inventory thresholds work, who gets notified, and how to tune alerts so the right people see the right SKUs. - [Merch.com Inbox for Gmail](https://merch.com/resources/account/gmail-inbox-extension): Install and use the Chrome extension to send merch and gift links straight from any Gmail thread. - [Addresses](https://merch.com/resources/account/addresses): Save shipping and billing addresses and keep them verified. - [Address validation rules](https://merch.com/resources/account/address-validation-rules): Set the rules for which addresses we'll accept and ship to — at the account level, or per campaign. - [Payment methods](https://merch.com/resources/account/payment-methods): Add, update, and remove cards and bank accounts on file. - [Billing and invoices](https://merch.com/resources/account/billing-and-invoices): Find every invoice, see what is paid or unpaid, and download receipts. - [Auto-pay and account funds](https://merch.com/resources/account/auto-pay-and-account-funds): Automate invoice payment and pre-load funds for faster checkout. - [API keys and integrations](https://merch.com/resources/account/api-keys-and-integrations): Generate API keys and connect Merch to the tools you already use. - [Integrations](https://merch.com/resources/account/integrations): Connect Merch to the tools you already use — Shopify, Salesforce, HubSpot, Zapier, your own apps via REST API and webhooks. - [Security](https://merch.com/resources/account/security): Protect your account with strong passwords, two-factor auth, and good hygiene. - [Legal and policies](https://merch.com/resources/account/legal-and-policies): The binding agreements that cover your account: terms of service, privacy, and data handling. - [Your master service agreement](https://merch.com/resources/account/master-service-agreement): The MSA is the agreement we sign to give you account access. How it works and what happens if you have a custom agreement. ### Orders > Place orders, follow them through production and shipping, and handle issues if they come up. - [How orders work](https://merch.com/resources/orders): A quick overview of placing, approving, and tracking an order. - [Order lifecycle and statuses](https://merch.com/resources/orders/order-lifecycle-and-statuses): What each status on your order means and what is happening at each step. - [From quote to sales order](https://merch.com/resources/orders/quote-to-sales-order): What happens after we send you a quote — approval, conversion, production, billing. - [Cancellation and changes](https://merch.com/resources/orders/cancellation-and-changes): When you can change or cancel an order, and what happens once production has started. - [Fulfillment orders and tracking](https://merch.com/resources/orders/fulfillment-orders-and-tracking): How a fulfillment order relates to the parent order, and how to track each shipment. - [Global warehousing and fulfillment](https://merch.com/resources/orders/global-warehousing-and-fulfillment): Where our warehouses are, how we pick the one closest to your recipients, and what to do when you need fulfillment somewhere new. - [Returns and claims](https://merch.com/resources/orders/returns-and-claims): How to flag a damaged or incorrect shipment and what we do next. ### Campaigns > Send branded swag to lists of recipients with redemption pages and invites. - [What campaigns are for](https://merch.com/resources/campaigns): How campaigns help you send swag to lots of people without managing each shipment. - [Campaign lifecycle](https://merch.com/resources/campaigns/campaign-lifecycle): The states a campaign moves through, from Draft to Expired. - [Campaign types](https://merch.com/resources/campaigns/campaign-types): Public link campaigns vs. invite-only campaigns, and when to use each. - [Creating a campaign](https://merch.com/resources/campaigns/creating-a-campaign): Set up a new campaign with products, recipients, and redemption settings. - [White-labeling and branding](https://merch.com/resources/campaigns/white-labeling-and-branding): How your campaign logo, colors, and fonts apply across every customer-facing surface — invite emails, the redemption page, order confirmations, tracking pages, and delivery notifications. - [Campaign limits](https://merch.com/resources/campaigns/campaign-limits): Cap items per order, total order quantity, and how many times each recipient can redeem. - [Campaign budget and link limits](https://merch.com/resources/campaigns/campaign-budget-and-link-limits): Set total budgets and invite-link limits per campaign, per sender, and per recipient. Here is what each cap does. - [What happens when an order is on credit hold](https://merch.com/resources/campaigns/credit-hold-orders): An order on credit hold has been created but will not ship until your account headroom clears. Here is why and how to resolve it. - [Sending invites](https://merch.com/resources/campaigns/sending-invites): Add a recipient list and send invite emails to your campaign. - [Invite deliverability](https://merch.com/resources/campaigns/invite-deliverability): What to do when invites don't arrive in a recipient's inbox. - [Invite tracking and funnel](https://merch.com/resources/campaigns/invite-tracking-and-funnel): Follow each invite through every stage — sent, opened, clicked, viewed, redeemed — and see where each recipient is in the funnel. - [Sharing and access controls](https://merch.com/resources/campaigns/sharing-and-access-controls): Lock a campaign down with private invite-only access, email-domain whitelisting, or a shared password. - [Campaign analytics](https://merch.com/resources/campaigns/campaign-analytics): Track opens, redemptions, and items sent for any campaign. - [Pausing and resuming](https://merch.com/resources/campaigns/pausing-and-resuming): Temporarily stop redemptions without ending the campaign. - [Campaign shipping](https://merch.com/resources/campaigns/campaign-shipping): How recipient orders ship and what shipping options recipients see. - [The recipient experience](https://merch.com/resources/campaigns/recipient-experience): What recipients see when they open a redemption link and place an order. - [Address on claim](https://merch.com/resources/campaigns/address-on-claim): Send merch without knowing the recipient's address. They claim through a link, enter their own shipping address, and we ship. - [Closing a campaign](https://merch.com/resources/campaigns/closing-a-campaign): End a campaign on your terms when it has run its course. - [Duplicating a campaign](https://merch.com/resources/campaigns/duplicating-a-campaign): Reuse the setup from a past campaign for a new one. ### Stores and Shopify > Sell your merch through Shopify or a native Merch Shop, and let us ship every order. - [What Stores are for](https://merch.com/resources/stores): How connected Shopify stores, API stores and native Merch Shops fit into your account. - [Merch Shops, Shopify or a campaign?](https://merch.com/resources/stores/choosing-a-store-type): Pick the right way to get merch to people based on who pays and where they shop. - [Connecting your Shopify store](https://merch.com/resources/stores/connecting-shopify): Connect a Shopify store to Merch.com in a few clicks, without ever handling an API key. - [How Shopify orders are fulfilled](https://merch.com/resources/stores/shopify-order-flow): What happens between a Shopify checkout and a tracking number, including holds and cancellations. - [Matching Shopify products](https://merch.com/resources/stores/matching-shopify-products): Tell us which of your products each Shopify variant is, so every order ships the right item. - [Store protection rules](https://merch.com/resources/stores/store-protection-rules): Hold orders for review by amount, destination, email domain, payment state or velocity. - [Merch Shops](https://merch.com/resources/stores/merch-shops): A branded online store we build, host and ship for you, stocked with the merch we already make. ### Billing > Invoices, payment terms, auto-pay, tax exemptions, and account funds. - [How billing works](https://merch.com/resources/billing): A quick overview of invoices, payment terms, and how charges show up. - [Invoice types](https://merch.com/resources/billing/invoice-types): The kinds of invoices you may see and what triggers each one. - [Payment terms](https://merch.com/resources/billing/payment-terms): What Due on receipt, Net 30, and other terms mean for your invoices. - [Paying an invoice](https://merch.com/resources/billing/paying-an-invoice): How to pay by card, ACH, wire transfer, or check. - [Auto-pay](https://merch.com/resources/billing/auto-pay): Let us charge a payment method on file when invoices are due. - [Overdue invoices](https://merch.com/resources/billing/overdue-invoices): What happens when an invoice goes past due, and how to bring your account current. - [Tax exemptions](https://merch.com/resources/billing/tax-exemptions): Submit a resale or exemption certificate so eligible orders don't get taxed. - [Sales tax basics](https://merch.com/resources/billing/sales-tax-basics): How sales tax is calculated and applied to your orders — and when it isn't. - [Wire transfer instructions](https://merch.com/resources/billing/wire-transfer-instructions): Where to find the exact wire details for paying an invoice. - [Credit limits](https://merch.com/resources/billing/credit-limits): How your credit limit governs orders on terms. - [Fulfillment credit limit](https://merch.com/resources/billing/credit-limits-and-payment-terms): The continuous ceiling on how much in-flight work your account can carry. How it works, how it frees up, and how to request a change. - [Account balance and funds](https://merch.com/resources/billing/account-balance-and-funds): Pre-load funds and use them to cover deposits or charges. - [Storage and inventory policy](https://merch.com/resources/billing/storage-and-inventory-policy): How storage works on the platform, and our right to require inventory removal on 30-day notice. - [Receipts and statements](https://merch.com/resources/billing/receipts-and-statements): Download a receipt for a paid invoice or pull a full statement. ### Payment methods > Add, remove, and prioritize the cards and bank accounts on your account. - [Payment methods overview](https://merch.com/resources/payment-methods): The payment methods we support and where to manage them. - [Adding a card](https://merch.com/resources/payment-methods/adding-a-card): Save a credit or debit card to your account for fast checkout. - [Adding a bank account](https://merch.com/resources/payment-methods/adding-a-bank-account): Connect a bank account for ACH payments. - [Primary and backup methods](https://merch.com/resources/payment-methods/primary-and-backup-methods): Choose which method is used by default and what happens if it fails. - [Removing a payment method](https://merch.com/resources/payment-methods/removing-a-payment-method): Take a card or bank account off your account. ### Products > Find, price, and request the right products for your brand. - [Working with products](https://merch.com/resources/products): How My Products and the Product Catalog work together, what affects pricing, decoration options, lead times, and how to request something new. - [My Products vs the Product Catalog](https://merch.com/resources/products/my-products-vs-product-catalog): Understand what shows up in My Products and how to add more from the catalog. - [Requesting new products](https://merch.com/resources/products/requesting-new-products): How to ask us to add a product, and what we need from you to do it well. - [Product variants and options](https://merch.com/resources/products/product-variants-and-options): Sizes, colors, and configurations explained. - [Understanding your pricing](https://merch.com/resources/products/understanding-your-pricing): What goes into the price you see on a product page. - [Why pricing might vary](https://merch.com/resources/products/why-pricing-might-vary): The factors that move price up or down between quotes and orders. - [Customization and decoration](https://merch.com/resources/products/customization-and-decoration): Embroidery, print, engraving, and the limits of each method. - [Screen printing](https://merch.com/resources/products/screen-printing): Ink pushed through a screen onto fabric — the classic tee print, vibrant and durable at quantity. - [Embroidery](https://merch.com/resources/products/embroidery): Thread stitched directly into fabric — a premium, durable look for caps, polos, and bags. - [DTG (direct-to-garment) printing](https://merch.com/resources/products/dtg-printing): Inkjet printing straight onto fabric — full-color, photo-style art on cotton apparel. - [Sublimation](https://merch.com/resources/products/sublimation): Dye fused into the fabric with heat — full-color, edge-to-edge prints on polyester apparel and drinkware. - [Laser engraving](https://merch.com/resources/products/laser-engraving): A laser etches your design into the surface of a product — precise, permanent, and premium. - [UV printing](https://merch.com/resources/products/uv-printing): UV-cured inks deposited directly onto hard goods — full-color art on almost any surface. - [Heat transfer vinyl](https://merch.com/resources/products/heat-transfer-vinyl): Cut vinyl applied to fabric with heat and pressure — great for small runs, names, and numbers. - [Setup charges](https://merch.com/resources/products/setup-charges): What setup charges are, when they apply, and what they cover. - [Rush and expedited orders](https://merch.com/resources/products/rush-and-expedited-orders): When you can compress a timeline and how rush fees and expedited shipping work. - [Kitting and assembly](https://merch.com/resources/products/kitting-and-assembly): Custom-built kits — multiple items, packaging, inserts — assembled and shipped as one unit. - [Co-branding and dual-logo products](https://merch.com/resources/products/co-branding-and-dual-logo): When the merch carries your brand plus a partner's — what to coordinate and what to verify before we produce. - [Reordering](https://merch.com/resources/products/reordering): How to reorder products you've ordered before — from a few clicks to repricing on quantity change. - [Lead times](https://merch.com/resources/products/lead-times): How long products take from order to in-hands, and what changes that. - [Samples](https://merch.com/resources/products/samples): Get a sample in your hands before you commit to a larger run. ### Developers > Build with the Merch REST API and webhooks. - [Building with the Merch API](https://merch.com/resources/developers): A short tour of the REST API and webhooks. Pick the article that maps to what you want to do. - [Authentication and API keys](https://merch.com/resources/developers/auth-and-keys): Generate an API key, send it on every request, and rotate it when needed. - [API reference overview](https://merch.com/resources/developers/api-reference-overview): Base URL, JSON conventions, errors, pagination, and how the API versions. - [Rate limits](https://merch.com/resources/developers/rate-limits): Each key is limited to 1,000 requests per 24-hour window. - [Errors and status codes](https://merch.com/resources/developers/errors-and-status-codes): The error shapes you'll see and what each code means. - [Orders API](https://merch.com/resources/developers/orders-api): List, fetch, create, and cancel fulfillment orders. - [Campaigns API](https://merch.com/resources/developers/campaigns-api): List the campaigns on your account. - [Products API](https://merch.com/resources/developers/products-api): List your products and variants. - [Inventory API](https://merch.com/resources/developers/inventory-api): Read your stock levels and stock movements. - [Invites and contacts API](https://merch.com/resources/developers/invites-and-contacts-api): Add contacts to a campaign and send personal invites. - [Webhooks reference](https://merch.com/resources/developers/webhooks-reference): Subscribe to event notifications, verify signatures, and inspect deliveries. ## Optional - [Blog](https://merch.com/blog): Thought leadership and tactical guides on branded merchandise programs. - [Case studies](https://merch.com/case-studies): Real customer programs across industries and use cases. - [Pricing](https://merch.com/pricing): $0 platform fees — pay only for product, storage, and fulfillment. - [Full text of every Resources article](https://merch.com/llms-full.txt): A single plaintext concatenation of the entire Resources center for ingestion.