If a card has expired, a bank account is closed, or you just want to clean up the list, you can remove a saved payment method at any time.
#How to remove
Open Billing in the side nav and choose Payment Methods. On the method you want to remove, click Delete and confirm.
#What happens to past payments
Removing a method does not affect payments that have already cleared. Receipts, invoices, and history all stay intact — the method is just no longer available for future payments.
#If the method is your default or used by auto-pay
We warn you before letting you delete a method that is currently in use:
- It is the default — you will need to set a different method as default first, or pick one during the confirmation.
- It is the auto-pay primary or backup — auto-pay will be disrupted. The dialog will say so explicitly and ask you to confirm.
- It is your only payment method — auto-pay cannot run with no method on file. We strongly recommend adding a replacement before deleting.
#A safer order of operations
When you are switching off an old card or bank account:
- Add the new method first. See Adding a card or Adding a bank account.
- Set the new method as default, and update auto-pay if the old one was the primary or backup. See Primary and backup methods.
- Then delete the old method. The dialog should no longer warn you about auto-pay.
That sequence avoids any gap where an invoice could fail because there was no valid method on file.
#Reach out if you are stuck
If a method will not delete or you suspect a charge ran on a removed method, contact your account team with the last four digits and approximate date. We can pull the audit trail and sort it out.