Branded Order & Shipping Emails
White-label every transactional email — from order confirmation to delivery — with your logo, subject lines, and copy.
Features
What's included
Replace generic order confirmation emails, shipping notifications, and delivery updates with branded transactional emails that look and feel like yours. Customize the sender name, subject line, logo, brand colors, and full email content, then personalize every send with merge tags for recipient name, product, and tracking. The Merch.com brand never appears unless you choose to show it — recipients only see your brand from first click to doorstep.
Custom Sender & Subject
Set a custom sender name and subject line for every transactional email so recipients recognize your brand the moment it hits their inbox.
Full Brand Control
Logo, brand colors, custom fonts, and your copy on every email. Light and dark mode variants supported. No Merch.com branding unless you opt in.
Template Library
Pre-built, tested templates for order confirmation, shipping notification, out-for-delivery, delivered, campaign invite, gift redemption, and follow-up emails.
Dynamic Personalization
Merge tags for recipient first name, product, size/color, tracking number, carrier, and any custom field from your order data.
Multi-Language Support
Localize templates for international recipients. Auto-detect locale from shipping address. 20+ languages supported out of the box.
Delivery Analytics
Per-template open rate, click-through rate, bounce rate, and spam-flag reports. Identify which transactional sends underperform and A/B test fixes.
Use cases
Common ways teams use Branded Order & Shipping Emails
- Send fully branded order confirmation emails for swag store, gift link, and campaign orders
- Customize shipping notifications and tracking updates with your logo and copy instead of a generic carrier email
- White-label campaign invite emails so recipients see your brand, not Merch.com
- Trigger personalized post-delivery follow-up emails (e.g., feedback request, NPS, related products)
- Localize transactional emails for international recipients without maintaining separate template sets
FAQ
Frequently asked questions
Ready to get started?
Schedule a call with our team. We'll walk you through the platform and build a custom proposal for your program.
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