Your payment methods are the cards and bank accounts saved to your account. Save one or more so you can pay invoices in two clicks and turn on auto-pay.
#Where to find it
Open Settings in the side nav and choose Payment Method.
#Supported types
- Credit and debit cards — Visa, Mastercard, American Express, Discover
- Bank accounts — US bank accounts via ACH
We use Stripe to process and store payment details. Card numbers and bank account numbers are tokenized — Merch never sees or stores the raw numbers.
#Adding a card
Click Add Payment Method, choose Card, and enter the card details. Stripe runs a small authorization to confirm the card is valid (this drops off — it is not a real charge). Once saved, the card is available on every invoice.
#Adding a bank account
Choose ACH, enter the name on the account, and click Link Bank Account. A secure window opens where you sign into your bank with your normal online banking credentials, and the account is verified in seconds. For details, see Adding a bank account.
#Setting a primary method
You can mark one method as your primary. The primary is what we charge first when you pay an invoice or when auto-pay runs. You can pick a backup too — if the primary fails, we try the backup automatically.
For more on this, see Auto-pay and account funds.
#Editing a payment method
You can update billing zip codes and nicknames in place. To change a card number or bank account, remove the old method and add a new one.
#Removing a method
Open the payment method's actions menu and choose Remove. We will warn you if it is currently the primary or backup for auto-pay — you will need to set a new primary first.
Removing a payment method does not affect past charges or invoices already paid.
#Failed payments
If a payment fails, we email the teammate who triggered it (or who owns auto-pay). Common causes:
- Card expired or replaced
- Insufficient funds
- Bank account closed or restricted
- Daily transaction limit reached
Update the method or pay with a different one. The invoice stays open until paid.
#Security
Adding or removing a payment method is logged and visible to everyone on your account, so changes are accountable across your team. Treat shared payment methods like the rest of your account hygiene — only people who should be able to touch them should be on the account.