An order is the full record of one job we run for you — what you ordered, who it ships to, what it costs, and how it is going. This page is the map; the deeper articles fill in each step.
#1. Spec and quote
Every order starts with a spec: the products, quantities, decoration, and where they need to go. You either build it yourself in My Products, or your account team builds it with you for a custom run. Once the spec is locked in, we generate a quote and a deposit invoice.
#2. Approval
Before production starts, you confirm the proof and the order details. This is your chance to catch logo placement, color, and sizing issues. While we wait on you, the order shows as Pending Client Approval. Once you approve, it flips to Client Approved and production starts. If you ask for edits, it moves to Client Change Requested and goes back to your account team.
These same actions are available on a shared approval link, which your account team can send to stakeholders who do not have a portal login.
#3. Production
We make the items. Lead times depend on the products, decoration method, and quantity — see Lead times. You will see the order move from approval into production in the portal.
#4. Fulfillment
Once items are ready, they leave our warehouse network as one or more fulfillment orders — one shipment per recipient address. Each fulfillment order has its own status, carrier, and tracking number. See Fulfillment orders and tracking.
#5. Billing
Most orders bill in two pieces: a deposit at the start and a balance once items ship. You can pay manually, with account funds, or via auto-pay. See Billing and invoices.
International shipments incur a 15% handling fee applied to the order subtotal, decoration and pick rates, packaging, and shipping. See the terms for the binding language.
#6. Closing out
When every fulfillment order has shipped (or otherwise reached a terminal state) and the balance is paid, the order is Closed. It stays in your history forever — searchable, reorderable, and downloadable.
#Statuses you will see
At the order level: New, Open, Closed. See Order lifecycle and statuses for what each one really means and what is happening at each step.