A fulfillment order is a single shipment to a single recipient. One order can produce many fulfillment orders — that is the whole point if you are shipping to a list of addresses or running a campaign where recipients claim items themselves.
#Order vs. fulfillment order
- Order — the contract. What you ordered, what it costs, and the spec we built against.
- Fulfillment order — one box leaving our warehouse network for one address. It has its own status, carrier, and tracking number.
Bulk shipments to a single address typically produce one fulfillment order. Recipient lists and campaigns produce one fulfillment order per recipient.
#Where to find them
Open Fulfillment Orders in the side nav for the full list across every order. Or open any order from Orders, scroll to the shipments section, and you will see every fulfillment order tied to that parent.
#The five customer-visible statuses
- Awaiting shipment — packed or in the queue to be packed. Has not left the warehouse yet.
- Shipped — handed to the carrier. Tracking is live.
- Delivered — the carrier confirms it landed at the address.
- Cancelled — the shipment was cancelled before it left. Items go back into stock.
- Returned — the package came back. Usually because of a bad address, refusal, or a delivery exception.
#How tracking works
When the carrier picks up a shipment, we record the tracking number and the carrier — USPS, UPS, FedEx, DHL, and others depending on destination. The fulfillment order page shows:
- The carrier and tracking number
- A link to the carrier's tracking page
- The current status, updated automatically as the carrier scans the package
Recipients who got their items via a campaign or a recipient list also receive an email with the tracking link, so they do not have to ask you for it.
#Address verification
Before a shipment is created, recipient addresses are checked against carrier databases. Any address that comes back as Needs review, Corrected, or Invalid is flagged for you to confirm — this prevents most return-to-sender outcomes. See Addresses for how that works.
#Risk of loss
Once a shipment is accepted by the carrier, responsibility for damage in transit rests with the customer under the terms. We pack carefully and choose the carrier and service level, but we don't carry the risk after handoff. If the contents warrant it — high-value items, fragile decoration, large international shipments — carrier insurance can be arranged through your account team. Damage and loss claims still flow through us; see Returns and claims for how to file one.
#Searching and filtering
The Fulfillment Orders list supports filters for status, carrier, source (CSV import, campaign, manual, and so on), date range, and recipient. Pair status with date range to spot anything that has been Awaiting shipment longer than expected.