Placing your first order takes about ten minutes once your account is set up. (Account access begins after your master service agreement is signed — your account team handles that during onboarding.) You can build it yourself in the portal, or just message your account team and they'll set it up with you. Both paths are equally normal — pick whichever feels easier.
#1. Pick what you want
You can build the order yourself in My Products, or just message your account team and they'll set it up with you. Both paths are equally normal.
If you're going self-serve, open My Products to see items already configured for your brand. Click into a product to choose variants — size, color, or any other options — and the quantity per variant.
If you don't see what you need, browse the Product Catalog or ask your account team to add a new product. See Requesting new products.
#2. Tell us where it ships
You can ship a single order one of two ways:
- One address — fastest. Bulk to your office, an event, or a single location.
- Multiple recipients — paste a recipient list or upload a CSV with names, addresses, and item assignments.
Need recipients to enter their own addresses? Use a campaign instead.
#3. Set your in-hands date
Tell us when you need items delivered. We work backwards from that date to plan production and shipping. The earlier you can give us the date, the more options you will have.
#4. Review and approve
Before production, you'll get a design proof to confirm. Look closely at logo placement, colors, and sizing. While we wait on you, the order shows as Pending Client Approval. Once you approve, it flips to Client Approved and production starts.
#5. Pay
Most orders generate a deposit invoice at the start. You'll get an email with a link to pay. Once items ship, a balance invoice is issued for the remainder.
If you have auto-pay turned on, eligible invoices charge automatically. See Auto-pay and account funds.
#6. Track your shipments
Each box that leaves the warehouse becomes a fulfillment order with carrier tracking. You can see every shipment, its status, and its tracking number from the order detail view.
That is the whole loop. The next order you place will feel a lot faster — whether you build it yourself or hand it back to your account team.