Every charge on your account becomes an invoice. The Billing page is where you find them, see what is paid or unpaid, and download PDFs for your records.
#Where to find it
Open Billing in the side nav. You will see a table of every invoice on your account, sortable by date, status, or amount.
#Invoice statuses
Each invoice shows one of:
- Closed — fully paid. The PDF doubles as a receipt.
- Due — open and within its payment window.
- Past Due — recently past its due date.
- Over Due — significantly past due.
You can filter the table by status to focus on what needs your attention. For more on what happens when an invoice goes past due, see Overdue invoices.
#Types of invoices you may see
- Deposit invoice — issued at the start of a new order, before production. This locks in your spot in the production queue.
- Balance invoice — issued once items are produced and ready to ship. This covers the remaining cost of the order.
- Fulfillment fees — billed for warehousing and shipments out of inventory you have on hand with us.
- Subscription invoices — your monthly platform fee, if your plan includes one.
#Paying an invoice
Click any unpaid invoice to open it. From the invoice page you can:
- Pay with a saved card or bank account
- Pay with account funds, if you have a balance
- Download the invoice PDF
- See the line items, taxes, and shipping (if applicable)
Once payment clears, the status flips to Closed and the invoice PDF is available as your receipt.
#Downloading invoices and receipts
Every invoice has a Download button. The PDF includes your company info, our company info, line items, taxes, and a payment record (for paid invoices). Use it for accounting, expense reports, and reimbursement.
For a roll-up of activity over a date range, contact your account team — they can pull a statement.
#Payment terms
Your account has a payment term — most commonly Due on receipt or Net 30. The term controls when an invoice is considered overdue, not when it can be paid. Net 30 means you have 30 days from the invoice date.
#Tax exemptions
If your organization is tax-exempt or you have a valid resale certificate, send it to your account team. Once approved, eligible orders will not be taxed on future invoices.
#Auto-pay
Tired of paying invoices one at a time? Turn on auto-pay and we will charge a payment method on file when invoices come due. See Auto-pay and account funds.
#Questions on a charge
If a line item looks wrong, reach out to your account team with the invoice number. We will pull it apart with you and fix anything that does not add up.