Your address book holds the shipping and billing addresses you use most often. Save the ones you reuse so they pre-fill on new orders, and let our verification step catch typos before a shipment is on its way to nowhere.
#Where addresses live
There are two places addresses show up:
- Account-wide defaults — your main shipping and billing addresses, set in Settings under your company info. These pre-fill on new orders.
- Saved addresses — frequently used addresses (offices, warehouses, event venues, recurring recipients). You can pick from these on any order.
You can always type in a one-off address on a single order without saving it.
#Adding an address
When you add a new address, fill in the standard fields — name, company, street, city, state, postal code, country, phone. Carriers use the phone number for delivery exceptions; it is not shown to recipients.
When you save, we check the address against verification. You will see a status — Verified, Needs Review, Corrected, Invalid, or Unverified — that tells you how confident we are it is deliverable.
For what each status means and how to control which ones we ship to, see Address validation rules.
#Editing or removing
Open the address book, click an address, and edit any field. Save and we re-verify. To remove an address, use the row's actions menu. Removing an address does not affect any past orders that used it.
#International addresses
International addresses follow the same flow. Verification rules are looser outside the US — some countries do not have address-level data — so you may see more Needs review results internationally. That is normal. Confirm it visually and proceed.
#Address verification settings
Account-level settings control which verification statuses are allowed to ship without a manual override, and you can override those rules per campaign. Manage them at Settings → Address Verification, where you will also see a Confirm Settings button that marks the setup-checklist step done once you have reviewed the rules. Full walkthrough in Address validation rules.
#Tips that save shipments
- Always include a phone number — carriers use it for delivery exceptions
- For office buildings, include the floor or suite
- For events, save the venue with the event date in the nickname (e.g., "SXSW 2026")
- Re-verify any address you have not used in a year — businesses move