Reordering a product you've already run is the fastest path to a new shipment of the same thing. The art is on file, the decoration is set, the supplier knows the spec. Most reorders move from request to placed order in a few clicks.
#The basic flow
- Find the past order. In your portal, open Orders and find the order you want to run again — or open it from the order list's row menu.
- Click Reorder. Every item on that order is added to your cart at today's pricing — same product, same variants, same size split. Anything that's no longer available is called out instead of silently dropped.
- Adjust the quantity. Bump it up or down in your cart for what you need now — the per-piece price follows your quantity tier automatically.
- Confirm the destination. Same bulk shipping address or a new one, then submit the order request.
- Approve. Our team confirms pricing, shipping and dates on the request, then sends it back for your approval and we move into production.
Prefer to start from the product instead of the order? From My Products, open the item, pick sizes and quantities, and add it to your cart — same request flow from there.
Most reorders skip a proof step because the artwork and decoration haven't changed. If you've tweaked anything — a new color, a different placement, a swap to a similar product — you'll get a new proof to approve.
#What carries over
When you reorder, these come along by default:
- The artwork and decoration setup — for items saved in My Products (your designed products), the same logo, colors, method and placement carry straight over. Items ordered straight from the catalog without a saved design get a fresh design pass from our team on the new request.
- The size and variant breakdown — where the original order recorded one; you can edit it in your cart either way.
- The product spec — same blank, same color, same supplier.
One note on kits: reordering a kit adds each piece as its own line, and our team reassembles the kit configuration during review — you'll see a note on those items when you reorder.
These are the things that take real prep time on a first run, which is why a reorder is so much faster than a new product. The setup work is already done.
#What doesn't carry over automatically
A few things to verify before approving the reorder:
- Pricing tier — running 250 pieces when you previously ran 50 puts you in a different quantity tier. The per-piece price moves accordingly. See Understanding your pricing.
- Lead time — production capacity changes over time. A reorder doesn't always take the same number of days as the last run. The current lead time shows on the new quote.
- Stock and availability — if the underlying blank is out of stock with the supplier, the reorder lead time will jump. We'll flag it on the quote.
- Decoration setup retention — for most methods, we hold the screen, the digitized stitch file, or the die between runs. Occasionally a physical setup wears out or expires and needs to be remade. If so, you'll see a setup charge on the reorder quote with a note explaining why. See Setup charges.
#Reorders vs. drawing from held inventory
If you're holding inventory of the product in our warehouse network, the question is usually not "reorder" — it's "ship from stock." Drawing from existing inventory is faster (no production), and you only reorder when stock is low enough to justify another run.
The flow:
- Stock is healthy — ship from inventory. The order is a fulfillment, not a production run.
- Stock is low and you have time — place a reorder now, ship from incoming production once it lands.
- Stock is depleted and the date is tight — reorder with a rush, or see Rush and expedited orders.
For most My Products items, your account team can see your on-hand quantities and recommend whether you need to reorder or just draw down.
#When to talk to your account team first
A simple reorder doesn't need a conversation. But a few situations are worth flagging before clicking through:
- Significant scale change — going from 50 to 5,000 isn't just a quantity tier shift; it may change which supplier or which decoration method makes sense.
- Decoration tweak — adding a back hit, moving the front placement, changing colors. That's a new product run with a proof, not a clean reorder.
- Product change — same logo, new blank (a different tee, a softer hoodie). Setup carries over partially; expect a new mock and possibly a partial setup fee.
- Long gap since the last run — if it's been a while, the original blank may be discontinued or the supplier's color shifted. Worth confirming before approving.
- A different partner or co-branded variant — see Co-branding and dual-logo products.
#Closed orders and reorders
Even after an order moves to Closed, you can reorder from it. The closed order stays in your history; opening it and clicking Reorder starts a fresh order request using the closed order's spec — the original order is never changed.
For the price math behind reorders, see Understanding your pricing. For how setup charges shift on reorders, see Setup charges.