The most common way customers start a design is by messaging their account team directly — sometimes from a catalog item they want set up for their brand, sometimes from a totally fresh idea that isn't in the catalog at all. There's no form to fill out. Just send a note.
This is the same path that gets a finished product into your account: idea → priced design → item in My Products → orderable.
#How to send the request
Reach out to your account team through the portal, by email, or in a chat thread you already have going. The more context you give in your first message, the fewer back-and-forth replies it takes to get to a real answer.
#What to include
A good request comes with a few key details up front. The more of these you can answer, the faster we can come back with a recommendation.
- Intended use — Is this for a hiring kit, a customer gift, an event, an internal milestone? Use shapes the choice.
- Branding direction — Logo, colors, any guidelines we should follow. If you already have artwork, attach it.
- Decoration ideas — Embroidery on the chest, screen print on the back, engraved logo on a tumbler. We can also recommend.
- Target quantity — A rough number is enough. It helps us scope and price the right way.
- In-hands date — When you need them in your hands, not when you want to place the order.
- Budget guidance — Optional, but it helps us steer toward the right tier of product.
#What happens next
Your account team reviews the request and works through it with the design team where needed. They come back with options — usually a recommended product, decoration plan, and indicative pricing. Once you approve, the item gets added to My Products with your spec dialed in, ready to order.
#When to request a sample
If you have not seen the product in person, ask for a sample before committing to a larger run. See Samples.
#Items not in the catalog
Have something specific in mind that isn't in our catalog? Ask anyway. The design team sources new products regularly and can often track down what you need — or build something custom.