Most invites arrive in a few seconds. When one doesn't, the cause is almost always something on the recipient's email side, not ours. Here's how to chase it down.
#Check the obvious things first
- Confirm the email address is right. Open the invite in the table and verify the spelling. Even one wrong character means the email never had a chance.
- Check the "Invite Sent" timestamp. If the column shows a date, the email left our side. If it's blank, the invite was never sent — open the action menu and choose Send Notification.
- Ask the recipient to check spam, promotions, and filtered folders. Invites with a "claim your gift" angle sometimes trip aggressive spam filters.
- Search by sender, not subject. If they're a Gmail user, "from:" search is more reliable than scrolling.
#Resend the invite
The simplest fix is almost always to resend. From the invite row, open the action menu and choose Resend Notification. The email goes back out and the timestamp updates.
If a resend also doesn't arrive, the issue is on the recipient's side.
#Common reasons recipients don't see the email
- Corporate spam filter quarantined it before it hit the inbox. The recipient's IT team can release it and whitelist our sending domain.
- Personal address mistyped during invite creation.
- Out-of-office auto-reply — they got it but haven't checked yet.
- Distribution list (e.g. team@) silently dropped a one-off email.
- Strict catch-all rules sending anything not from a known contact straight to archive.
#Hand the link over directly
If the email won't get through, hand the link to the recipient directly. From the invite table, click the copy icon next to the URL and paste it into a DM, a personal email, or a chat. The link works the same whether they get it from us or from you.
You can also export a CSV of invite links — select the invites you want, open the action menu, and choose Export CSV. The CSV has the full URL for every selected invite.
#Make our emails more likely to land next time
For campaigns that go to your own staff, ask IT to whitelist our invite sender domain. That one change usually solves deliverability for everyone in the org going forward.
If invites are failing across the board and a resend doesn't fix it, reach out to your account team. See Working with your account team.