Merch sends emails for the things you actually want to know about — order updates, invoice activity, campaign progress. The Notifications page lets you turn off the ones you do not.
#Where to find it
Open Settings in the side nav and choose Notifications.
#What you can opt in or out of
Toggle these categories on or off:
- Inventory — stock alerts and warehouse updates
- Campaigns — invites, reminders, and status updates
- Support tickets — ticket status changes and assignments
- Product releases & updates — new features and platform improvements
There is also a master switch — Unsubscribe from all non-essential emails — that turns every optional category off in one click.
#What you cannot turn off
A few categories stay on for everyone, because they affect orders, money, or account access:
- Orders & shipping — order confirmations, approval requests, and shipping notifications
- Billing & invoices — invoice notifications and payment confirmations
- Security — password resets, invitations, and account changes
#Make sure email reaches you
If a notification you expected never showed up:
- Check your spam or promotions folder
- Add
@merch.comto your safe senders - Confirm the email on your profile is current and verified
#Turning everything off
The master opt-out switch is useful when you are on vacation or want a break. Required notifications still come through, and when you flip the switch back on your previous category preferences are restored.