Welcome. Merch is the platform your team uses to design, order, store, and ship branded merchandise — from a one-off run of T-shirts to a recurring program of new-hire kits.
This page is a map of what you can do here and where to go next.
#How you'll work with us
Every account has an account team — the people you'll work with day-to-day. They handle most of the heavy lifting: helping you start a design, sourcing items not in our catalog, pricing and quoting, placing orders on your behalf, planning storage levels, scoping campaigns, and setting up integrations.
The platform is the surface you share with them. Most customers spend more time messaging their team than clicking around the portal. See Working with your account team.
Account access starts after we countersign your master service agreement — your account team handles this during onboarding.
#What you can do in Merch
- Find and design products. Pick a starting point from the Product Catalog or message your account team with a custom idea. Once it's priced and approved, it lives in My Products as a ready-to-order item.
- Place wholesale orders. Build the order yourself in My Products, or ask your account team to set it up with you.
- Hold inventory. Store items with us in our global warehouse network and drop-ship from stock as you need them.
- Drop-ship three ways. Once items are in inventory, you can ship them via regular orders, campaigns (recipients claim items via a link or invite), or integrations (your CRM, store, or custom app triggers a shipment).
- Brand every recipient touchpoint. Invite emails, the redemption page, order confirmations, tracking pages, and delivery emails all pick up your brand kit.
- Manage billing. See every invoice, set payment terms, turn on auto-pay, or pre-load account funds.
- Bring your team in. Invite teammates, manage who can do what, and keep one source of truth for orders and approvals.
#Start with your first order
If you have never used Merch before, the fastest way to learn is to walk through one order end-to-end. See Your first order for a step-by-step guide that covers picking items, approving the proof, paying the deposit, and tracking the shipment.
#Find your way around
The portal is organized around the things you do most:
- Products — your library and the broader catalog
- Orders — everything you have placed, in progress, or shipped
- Campaigns — recipient-driven sends and redemptions
- Inventory — items held in our warehouse network
- Billing — invoices, payments, and account funds
- Settings — your profile, your team, and account-wide preferences
For a deeper tour, see Navigating the portal.
#Speak the language
We try to keep terminology plain, but a few words have specific meanings inside Merch — like the difference between an order and a fulfillment order, or what a campaign actually is. The Glossary is a one-page reference.