Every charge on your Merch account becomes an invoice. The Billing section is where you see them, pay them, and pull receipts and statements. This page is the lay of the land — each topic links to a deeper guide.
#What gets billed
Merch bills you in a few different ways depending on what you are doing with us:
- Sales orders — most orders bill in two pieces. A deposit invoice at the start, and a balance invoice once the order ships. See Invoice types.
- Storage and fulfillment — if we hold inventory for you, you get a recurring invoice covering storage and any per-shipment fulfillment charges.
- Subscription — if your plan includes a recurring platform fee, it bills on its own cadence.
You will see all of these in one list under Billing > Invoices.
#Payment terms
Your account has a payment term that controls when an invoice is considered overdue. Common terms are Due on Receipt and Net 30. The term you see on each invoice is the term that applied at the time it was issued. See Payment terms.
#How to pay
There are four ways to settle an invoice with us:
- Card — credit or debit card via Stripe, processed instantly.
- ACH — connect a bank account through a secure sign-in to your bank. No routing numbers to type.
- Wire transfer — wire details appear on every invoice.
- Check — mail it in, referencing the invoice number.
Walk through the flow in Paying an invoice.
#Auto-pay and account funds
If you do not want to pay one invoice at a time, we have two tools:
- Auto-pay charges a saved payment method on the due date for the categories you opt in to. See Auto-pay.
- Account funds lets you pre-load a balance and apply it to invoices instantly. See Account balance and funds.
#Tax exemptions
If your organization is tax-exempt or you have a resale certificate, you can submit it once and we will stop taxing eligible orders. See Tax exemptions.
#Records
Every paid invoice produces a downloadable PDF and a receipt of payments. For a roll-up across a date range, see Receipts and statements.