Most accounts hold inventory with us indefinitely. The platform is built around ongoing drop-ship from stock — you stage inventory once and ship it out over weeks, months, or years as orders and campaigns come in. This article covers the policy underneath that day-to-day flexibility, including the cases where we may ask you to remove inventory.
#How storage works day-to-day
When stock arrives at one of our warehouses, it gets received against your inventory and becomes available for fulfillment orders and campaigns. Storage is billed monthly, based on the average quantity and days in storage for each sku. The rates that apply to you appear on your monthly invoice and on your account; if you are not sure what your rates are, your account team can tell you.
There is no built-in expiration on inventory. We don't apply automatic storage triggers for inactive stock, and there's no stated period after which inventory is automatically flagged.
#Our right to require removal
Per the terms, we may require you to remove some or all of your inventory from our warehouses on 30 days' written notice. This right isn't tied to inactivity, non-payment, or any specific triggering event — it's at our discretion. In practice we use it rarely and only when something material has changed (operational constraints, account standing, business reasons on our side). Most accounts never see it.
#What happens if removal is required
If we send a removal notice, you choose what happens to the inventory:
- Ship it back to your address.
- Ship it elsewhere — to another warehouse, a different fulfillment partner, or any address you provide.
- Have us dispose of it — donation, destruction, or scrap.
For any option, the standard fulfillment and shipping fees apply to the outbound move (per-order fee, pick rates, shipping charges, and any applicable international handling). Your account team will help you pick the right path and route the work.
If you need more than 30 days because of the volume involved, you can request an extension in writing. Per the terms, we may grant or deny it at our discretion.
#Insurance
We carry commercially reasonable warehouse insurance covering goods in our care against common perils — fire, flood, theft, structural failure. If a covered loss happens, we process the claim and pass the recovery through to you, up to the lesser of replacement cost or the original product cost you paid us.
Losses outside that coverage — your own commercial risks, in-transit casualties after carrier handoff, events that fall outside the policy — are not covered by our warehouse insurance. Customers typically maintain their own property and casualty coverage for inventory. Talk to your account team about specifics for your situation.
#Long-term storage
For most teams, inventory just sits with us until it ships. There is no expiration, no automatic drawdown, and no stated period that triggers a forced removal. What is flagged is at-our-discretion per the terms — and we exercise that sparingly.
See the terms for the binding language on storage and inventory.