Wire transfer is one of four ways to pay an invoice with us — alongside card, ACH, and check. It is a common choice for larger invoices and for international customers.
#Where to find your wire details
Wire instructions are printed on every invoice we send you. Two places to look:
- In the portal — open Billing > Invoices, click the invoice, and scroll to the terms and conditions section at the bottom. The bank name, address, account, routing, and SWIFT/BIC details are listed there.
- On the invoice PDF — click Download at the top of the invoice. The same details print on the PDF, which is what most accounts payable teams want for their records.
We do not publish wire details outside the invoice itself. This protects you from spoofing — if a payment instruction shows up by email and does not match what is on the actual invoice in the portal, do not act on it.
#Sending the wire
Give your bank the details from the invoice and include the invoice number in the wire memo or reference field. The invoice number is the single most useful thing for matching the payment back on our side — without it, manual reconciliation is slower.
If you are paying multiple invoices in a single wire, list every invoice number in the reference field if your bank's character limit allows. If not, send a quick email to your account team with the wire date, amount, and which invoices you intended to cover.
#When the invoice gets marked paid
Wires usually arrive within 1-3 business days for domestic transfers, longer for international. Once the funds clear on our side, we apply them to the invoice and the status flips to Closed. You will see the payment in the invoice's payment history.
#International wires
International wires generally need the SWIFT/BIC code in addition to account and routing numbers. All of that is on the invoice. Your bank may charge an outgoing wire fee and a foreign exchange spread — those are between you and your bank.
#Faster alternatives
If wire timing is a problem, ACH from a connected bank account through the portal is usually faster and has no wire fee. Card is instant. See Paying an invoice.