Your credit limit is the most you can have on terms with us at one time. It works alongside your payment terms to keep orders moving without surprises on either side.
#What it means in practice
Most accounts have a credit limit set when the account is opened. It governs the total open balance across all your unpaid invoices on terms — not any single invoice or order on its own.
If a new order would push the total open balance past your credit limit, it does not block you from placing the order — it just changes how the order bills. You may be asked to:
- Pay a deposit upfront that brings the open balance back inside your limit, or
- Settle a previous invoice before the new order kicks off.
Either way, the order itself goes ahead.
#Where to see your limit
Open Billing > Overview for a quick read on what is currently open on your account. If you want the exact number for your credit limit, your account team can share it with you — it is not currently displayed as its own field in the portal.
#How a limit is decided
Credit limits are set when your account is created and may be reviewed as your buying patterns change. The factors involved are between you and your account team.
If you think your limit no longer fits — for example, you are placing larger orders than when your account was set up — reach out to your account team. We will look at it with you.
#Limits, terms, and overdue invoices
Three pieces work together:
- Payment terms — when each invoice is due. See Payment terms.
- Credit limit — how much can be unpaid at a time.
- Overdue invoices — what happens when something stays past its due date. See Overdue invoices.
If you have overdue invoices, your effective credit may be reduced until they are settled. Bringing the overdue invoices current usually restores normal flow on new orders.
#Questions
If a deposit request on a new order does not match what you expected, reach out to your account team. We will walk through where the math came from and confirm what is needed to move forward.