An invoice goes overdue when it passes its due date without being paid in full. We try not to surprise you — there are reminders along the way and clear labels in the portal.
#How to spot one
Open Billing > Invoices. Each invoice shows a status:
- Closed — paid in full.
- Due — open but not yet past due.
- Past Due — recently past its due date.
- Over Due — significantly past due.
Filter the list by status to see anything that needs attention.
#What happens when an invoice goes past due
A few things, in order:
- The status flips in the portal so it is visible to anyone on your team.
- A reminder email goes out to your team.
- A late fee accrues at 1.5% per month on the outstanding balance, calculated from the due date until paid in full (or the maximum rate permitted by applicable law, whichever is lower).
- Your account team will reach out if invoices stay open beyond a normal window — usually a quick email or call to sort out what is happening.
If overdue amounts go to collection, the costs of collection — reasonable attorneys' fees, court costs, collection agency fees — are the customer's responsibility under the terms. We may also suspend services or new orders for non-payment. See the terms for the binding language.
#How to bring an account current
Pay the open invoices. The fastest options are card or ACH from the invoice page itself. See Paying an invoice if you need a refresher.
If you cannot pay everything at once, partial payments are accepted on most invoices. The invoice stays open until the remaining balance is settled, but each payment reduces the Open Balance column you see in the list.
#What it affects
While invoices are overdue, a few things may pause:
- New orders on terms may need a deposit before going into production. See Credit limits.
- Auto-pay keeps trying for invoices that came due during the auto-pay window. If your card or bank account is the issue, those tries keep failing until you fix the method.
#If you think the invoice is wrong
If you believe a charge is incorrect, do not just leave it — reach out to your account team with the invoice number. We will look at it with you and adjust if it is our error. Disputes do not need to mean the invoice goes overdue.