Auto-pay charges a saved payment method on each invoice's due date so you do not have to pay one at a time. You pick which categories of invoice it covers and which method to use.
#Where to set it up
Open Billing > Payment Methods. Auto-pay lives at the top of the page. If you do not have a payment method saved yet, add one first — auto-pay needs at least one card or bank account to run against.
#Turning it on
Click Enable Auto-Pay. The setup is a four-step wizard:
- Pick which invoice types to cover.
- Pick a primary method — the card or bank account we charge first.
- Pick a backup method (optional, but recommended).
- Review, accept the terms, and confirm with your password.
Auto-pay turns on right away. Future invoices in the categories you opted in to are charged on their due dates.
#Invoice categories you can auto-pay
Three categories, opt-in independently:
- Sales Order Invoices — deposits and balances on orders you place.
- Storage & Fulfillment Invoices — recurring storage and per-shipment fulfillment fees.
- Subscription Invoices — your monthly platform fee, if your plan includes one.
Many teams turn on auto-pay for the recurring two and pay sales order invoices manually so they can review each one.
#What auto-pay does not cover
- Invoices already past due when you turn auto-pay on. Pay those manually.
- One-off ad hoc invoices outside the three categories above.
- Wire and check payments — those are off-platform and never auto-charged.
#Card processing fee
A 3% processing fee applies to all card transactions, including auto-pay charges run against a credit or debit card. ACH and wire transfers don't carry the fee. If you'd rather skip the surcharge, set auto-pay's primary method to a connected bank account. See the terms for the binding language.
#Backup method
If your primary method fails — expired card, insufficient funds, closed account — and you have a backup configured, we try the backup before alerting you. If both fail, the invoice stays open and we email your team.
#Modifying or disabling
Open Billing > Payment Methods and click Modify to change categories or methods, or Disable Auto-Pay to turn it off. Changes apply to future invoices. Anything already charged is settled.
Both modifying and disabling auto-pay require you to re-enter your password — this is a write action that affects how money leaves your account.