Not every invoice on your account is for the same thing. Knowing which type you are looking at helps you match it back to an order, a shipment, or a recurring service.
#Sales order invoices
Most orders bill in two pieces:
- Deposit invoice — issued near the start of an order. The deposit confirms the order and unlocks production. Specifics around how much is taken as a deposit depend on your account setup.
- Balance invoice — issued once items are produced and ready to ship. This covers the remaining cost of the order, including any final shipping or sales tax.
A small order may bill in a single invoice rather than a deposit-plus-balance pair. Either way, you will see them tied to the order they belong to.
#Storage and fulfillment invoices
If we hold inventory for you in our warehouse network, you will see recurring invoices for storage and fulfillment. These typically include:
- Storage fees for items sitting on your account
- Per-shipment fulfillment fees for orders that ship out of inventory
- Any kitting, returns, or international handling that happened during the period
These invoices have an invoice period — the date range of activity they cover.
International shipments incur a 15% international handling fee applied to the order subtotal, decoration and pick rates, packaging, and shipping. See the terms for the binding language.
#Subscription invoices
If your plan includes a recurring platform fee or another subscription service, it bills on its own cadence (usually monthly). Subscription invoices show up alongside the rest in Billing > Invoices and can be auto-paid separately from the rest.
#Where to find them
Open Billing > Invoices in the side nav. The list shows every invoice on your account. Open one to see line items, taxes, totals, and the payment record for any payments already applied.
#Questions on a charge
If a line item does not look right, open the invoice and reach out to your account team with the invoice number. We will walk through it with you.