Once a recipient confirms a redemption, the rest is the same machinery as any other order. This article covers what's specific to campaign shipping.
#Where things ship from
Each redemption is fulfilled out of our warehouse network. By default we route to the closest warehouse with stock, which keeps transit times and costs low without you doing anything.
If you want more control, Settings -> Regions & Routing lets you set rules — for example, "ship UK orders only from our European warehouse" or "ship Canadian orders from our US warehouse." Useful when you're holding inventory in more than one region.
#Where things ship to
The recipient enters their own address at checkout. We verify it before the shipment is created.
Your campaign settings control how strict that verification is. By default the campaign inherits your account-level rules; you can switch to custom rules per campaign in Settings -> Address Verification. For the full breakdown of statuses, toggles, and recommended defaults, see Address validation rules.
#Regions you ship to
A campaign is set up for one or more shipping regions (countries). Recipients outside those regions see a message saying the campaign isn't available in their region instead of being able to enter an address. Set this in Settings -> Regions & Routing.
#What recipients pay for shipping
Recipients don't pay for shipping or for the items themselves. The whole redemption is on you — the recipient's experience is entirely no-cost. They just choose, confirm, and wait.
#Shipping confirmations and tracking
Once a recipient's order ships, they get a tracking email with the carrier and tracking number. They can click through to the carrier's tracking page (USPS, UPS, FedEx, DHL, Royal Mail, DPD, and so on, depending on which carrier we routed it through).
You can see every shipment for the campaign too — open the campaign and click into the orders list, then into any individual order. Each shipment is its own fulfillment order with its own status and tracking link. See Fulfillment orders and tracking.
#Returns and damaged shipments
If a recipient's package arrives damaged or doesn't arrive at all, contact your account team with the order number. The process is the same as for any non-campaign order.