The agreements below are the binding documents that govern your account. This article is the plain-English orientation — for the actual binding language, follow the links to each document.
#Terms of service
The terms cover the substance of working with us: how orders are placed, paid, and fulfilled; ownership of designs and artwork; storage and inventory; shipping and risk of loss; returns, defects, and the inspection window; payment terms, late fees, and chargebacks; and the warranties and indemnities that go both ways. Most of the specific numbers customers ask about — late-fee rate, defect tolerance, inspection window, international handling — live there.
#Privacy policy
The privacy policy covers what data we collect from you and from your campaign recipients, how we use it, and the rights you and your recipients have over it. Two things worth knowing up front: we collect recipient names, addresses, and phone numbers because we need them to fulfill orders, and we don't track behavior or build behavioral profiles on anyone.
#Data policy
The data policy covers the operational side of how data is handled — where it lives (US-hosted cloud), encryption in transit and at rest, access controls, retention, our breach-response process, your data subject rights, and the contact for our Data Protection Officer.
#Master service agreement
Your master service agreement is the binding agreement that covers your account specifically. The MSA incorporates the terms above and adds anything your company negotiated — payment terms, custom rates, account-specific provisions. An MSA is required for account access unless there's a custom agreement in place. For some accounts, a separately negotiated custom agreement governs instead of the standard MSA — your account team will let you know which path you're on.
#Where to ask questions
For account-specific questions about how a policy applies to your situation, your account team is the fastest path. For legal-specific questions, they'll route you appropriately. See working with your account team.