Most accounts are used by more than one person. The Users page is where you bring teammates into your Merch account and keep that list accurate over time.
#Where to find it
Open Settings in the side nav and choose Users. You will see a table of everyone with access to your account, when they last signed in, and an actions menu for each row.
#Invite a teammate
Click Invite User and fill in:
- First and last name
- Email address — we send the invite here, and this becomes their sign-in email
- Job title — optional, helps your team recognize each other
When you submit, we email them a sign-up link. They click it, set a password, and they are in. The invite link is single-use and tied to that email.
If you would rather add someone without sending them an email yet — for example, you are still figuring out their start date — there is an option to skip the invite email. You can resend it later from the actions menu.
#Edit or remove a teammate
From the Users table, hit the actions menu on any row to:
- Edit — update their name, email, or job title
- Resend invite — if they never received the original
- Remove — take away their access immediately
When you remove a user, their order history and comments stay intact under their name. Only their ability to sign in goes away. This is the right move when someone leaves the company.
#Permissions
Every teammate on your account gets the same access today — they can place orders, approve proofs, and manage settings. See Roles and permissions for the details.
#Sign-in problems
If a teammate cannot sign in after accepting an invite, the most common causes are an expired invite link or a typo in their email. Resend the invite from the actions menu, or remove and re-invite if needed.